Customer Service

Teeography

Bigfoot Roofing and Construction did an amazing job! Very pleased. The team was professional, reliable, and made the whole process easy and stress-free. Which I loved. Great quality work and excellent customer service. Highly recommend!

Cathy Howes

Erin was a blessing to talk too. Keep up the good work!

Shawna Ormand

I’m working with John Valenti with Big Foot Roofing on repairs to the roof at one of the condo’s I manage. He has been great to work with. Very responsive and able to provide a repair quote to meet the Boards needs. This is the second time I’ve worked with Big Foot and they are fantastic to work with! Thanks for the excellent service and quality workmanship!!!!

Amanda Ratliff

Mikal was super helpful from start to finish. The process was easy and seamless. 10/10 recommend!

Sonja Homer

Working with Bigfoot Roofing was a very pleasant and easy process. The lady at the front desk, Erin, served me with a smile - over the phone and in person. She was very nice and accommodating. The salesman, Mikal Flores was very polite and informative, including a heads up about a possible language barrier with the installer. It turned out not to be a problem at all, just as he predicted, but having the heads up was nice. The install process was smooth from beginning to end and I absolutely LOVE the outcome. The beautiful morning soft glow the sun tunnel provides is better than I expected. (Pictures below) I’m a happy customer. Thank you Mikal and the Bigfoot Roofing staff. You did a great job!! 😊

Rebecca Grubbs

Great company to work with and very professional.

Lori Waite

I cannot say enough good things about Bigfoot Roofing. Lance made the process as easy as possible. This was my first time hiring a contractor, so I had a ton of questions. Lance was happy to answer everything and was very transparent about pricing and what to expect. Everyone I interacted with went out of their way to make sure that my home and I were taken care of. Exceptional company and even better team.

Cecil Adams

Bigfoot Roofing did a great job on our roof replacement. The service was great from the Sales Representative Mikal, to the Project Manager Miguel down to the crew that worked on the house. We love it! Thanks Bigfoot Roofing!

Ruby Reyes

Since day one Michael was so helpful and honest regarding the process coming ahead. We helped us with all questions and with our insurance needs as well. We have a beautiful new roof and couldn't be more grateful for Mike and the team at Bigfoot roofing who made this such an easy process. Coming from someone who had many issues with other companies and was worried about having to deal with another , this company has a great reputation for a reason !

Kyle rubino

i truly cant say enough about this company! friendly prompt professional, and an extra special thanks to Brittney Bess!

Kathryn Eaddy

I recently had my roof replaced and couldn’t be happier with the entire experience! Brittany, the office coordinator was absolutely wonderful to work with. She was clear and straightforward about the product being used on my roof and helped me tremendously when it came to choosing colors. Even when I change my mind at the very end, she was patient and kind - never once making me feel like I was a bother. Brandon, the project manager was just as impressive. He was always available to answer any questions and handle every aspect of the installation with dedication and professionalism. There were a couple of unforeseen issues during the process, but he took care of them immediately and without missing a beat. In my 50 years of being a homeowner he’s the best project manager I’ve ever encountered. The work crew were outstanding - diligent, polite, and incredibly hard-working they even came back to finish up a small detail after dark and in the rain! Overall, I couldn’t have asked for a better experience. My new roof looks fantastic and I’m so grateful for the entire team’s care and commitment to doing an excellent job. Highly recommend!

John DeMatteo

Great company! Smooth process from start to finish, excellent communication. I highly recommend!

Coty Waters

Mikal was great! Found the issue and found a resolution for it!

Dan Tristan

Exceptional service all the way around.

Jordon Gebert

Great service from start to finish. Brittney is very knowledgeable and was able to answer all my questions.Miguel and the on site crew were always on time and professional. Highly recommend.

danielle wells

Shout out to Bigfoot Roofing, they did a good job, and Brittney was helpful through the process 👍

Rachel Simmons

Best crew there is! Everyone from the office personnel to the sales guys and installers are top notch!

Monica Murray

Highly recommend Bigfoot Roofing! Brittney helped me understand what to expect, and she kept me informed throughout the whole process. Everyone I interacted with was professional and took time to answer any of my questions. Great service all around!

Julio Albitres

Very good

Sharon Giles

Have used Bigfoot roofing on our own homes and several fix and flips. Competitive pricing, professional, conscientious and dependable. Perfect from the tear off to the final clean up.

Clyde Mcclain

excellent job done on my roof

Constance Turner

Best hands down, from start to finish. Lance and the rest of the team were amazing, and very professional. They started on time and finished on time. They were referred to me from a friend, and we are so glad we chose them. I cannot say again how amazing the customer service was, and the roof looks great.

Brandi Boatright

Working with this company had been such an amazing experience- we have a client purchasing a home that needs a new roof ASAP- they were able to help out client and provided excellent customer service. Lance Holman is a true asset to this business- thank you Lance! Look forward to working with you more in the near future.

Kathleen Vansise

Sadly it is possible for a fairly new roof to leak. How that is handled by the company makes all the difference. Bigfoot sent out a highly competent, hard working and knowledgeable worker to fix the problem. Gerson was wonderful. He found and fixed the problem. He went above and beyond (with the company’s blessing) to fix the roof, making sure there would be no further problems. Thank you for such wonderful service.

Hilarie Delik

They fixed my roof last year. They were friendly and fast.

Mckenzie Meeks

This was a great experience from beginning to the end. Lance was extremely helpful and knowledgeable. He went above and beyond answering my many questions and concerns while providing me with the information and materials to help ensure I made the best decisions. The roof was completed in one day and received all of the final documentation shortly after. Would highly recommend!!

Jennifer Peterson

Lance was fantastic to work with! We are very pleased with our new roof.

KANDANCE BRAINARD

From start to finish this was a great experience. Lance was professional and attentive throughout. The guys worked hard to complete our roof in one day and then returned the following day to complete the cleanup. We would 💯 recommend them.

John Fox

Could not have found or worked with a better company than Bigfoot Roofing to install a new roof for me. From beginning estimate to completion of this project they were courteous, professional, always on time from beginning to end and kept me updated constantly on everything. Also pricing was more than competitive. Need a new roof? Couldn’t recommend any other company more highly than Bigfoot Roofing. John F.

Mckenzie Noyce

We had a great experience from our very first encounter with big foot. the sales manager was extremely nice, easy going and transparent, our roofing team was efficient, friendly and hard working and our contracting manager got switched mid way through but they always responded, produced what was promised and took care of any problems that arised. All around a great experience even with a few minor hiccups.

Mrs. Smith

Lance with Bigfoot Roofing exceeded my expectations! Lance took his time and explained the entire process and even followed up with an email and text. Not only that, he provided superior customer service as well as a quick turn time with the completion of work! Keep up the awesome work!

Don H

From beginning to end, Big Foot was outstanding. Well organized, professional, and great to work with. Erber in Ft. Myers was a great job supervisor, the guys were nice, and the roof looks awesome. They were precisely on time in every aspect, and I will recommend them to everyone.

Charlotte Rotundo

I chose this company based on the excellent reviews. Originally I wasn't happy because of misunderstandings on my part. I should have gone to the company with my issues from the start when it wasn't addressed in a timely manner. Lesson learned. Because of this I was able to work with Calvin who repaired my roof and explained the damages to me. I also got to work with Kyle the owner who showed me how he handles business. I can't thank you both enough for taking care of my home. I highly recommend!!!! They will go above and beyond

Paula Bell

We are very pleased with the workmanship of the crew who replaced the roof and the excellent customer service from Lance. He was very professional, straight forward and informative. Handled all questions and concerns we had. We recommend Bigfoot Roofing!

Madelyn

Bigfoot Roofing replaced our roof after hurricane Ian and did a wonderful job. Eber the project manager was courteous and very helpful. Also the office staff was helpful very time I called.

Rosa Silcox

I' was so impressed with the guys who did my roof. They worked from. Early morning till it was time to go. The only time they took a break was lunch time. It was unbelievable I'm so glad I went with Bigfoot Roofing. These people do care about their customers Again I want to say you cant go wrong with hiring this company. They're the BEST

Mickey Santiago

We are very satisfied with Eber Gongora as a project manager he did a great job. We recommend him to anyone he is very reliable and responsible person.

Randy Bruenn

From the very beginning working with Bigfoot Roofing was an absolute pleasure. I phoned in and made an appointment with Lance Holman. He arrived on time, introduced himself and went about evaluating our damaged roof from hurricane Ian. Within an hour he had his proposal ready, sat down with me and went through every process of the project, showed us materials to choose from and a time frame to be completed.very professional and detailed in every manner. We scheduled our appointment in the coming days. And he reconfirmed the entire schedule of material arrival, drop box for the tear off and start of work. Every process was on time, very professional and the roof looks fabulous and the yard and plants all fully protected and clean up was detailed. We are very pleased!! Randy and Rae Cape Coral Fl

Mike Jensen

I am very pleased with the prompt response and professionalism of everyone involved. I will definitely recommend their services. Thank You

Mike S

Not a good experience

A Ha

Mike the manager is amazing!!! He was very helpful and very professional through the entire process. The roofers were outstanding as well and cleaned up after and during the roof being installed. I would highly recommend this company!!! 10 stars.(Aaron and Cat ) Cape Coral Florida.

Curtis Lowe

Let's just say Big foot roofing made the process as easy as possible. LANCE WAS AMAZING! From the moment he took our phone call through the very end ensuring payment. He was informative, and patient. He even checked to make sure the day of re roofing was smooth. Great guy. Great experience. Wish they did all renovation projects

Matt Fergusson

If you have a roof issue, stop searching and call Bigfoot Roofing! They were totally professional from start to finish. Lance is the definition of professional, respectful, and courteous and walked me through what the team could do to get my attic ventilated. He was prompt with communication, documents, and follow-up regarding the work done by Miguel, who is clearly a top-notch roofer. The work done looks like it has been a part of the roof since it was originally put on. Whenever we need our roof to be replaced I know who I’m calling!

Barry Bort

Lance Holman is an excellent salesman who walked us through the process and didn't just disappear after the sale. He was there to answer questions to the last step of warranty registration. The roof looks good and was installed in less than two days. I recommend this company.

Kristin

Bigfoot replaced our roof recently and they did a wonderful job. From the initial phone call on they were courteous, knowledgeable, and professional. I had multiple companies come out to give us estimates, but after meeting Lance Holman with Bigfoot I knew who I wanted to go with. As this was the first time I had to replace a roof I had many questions and Lance answered all of them so well and with patience. Even after the project was complete he went out of his way to help out some more with insurance questions I had. Miguel and his crew worked fast, neat, and did a great job! Exceptional customer service and a beautiful new roof. Thank you, Bigfoot!

Carol Lahey

Bigfoot was great from start to finish. Lance was extremely professional and responsive. He gave us a thorough estimate, communicated along the way, and followed up throughout the process. The crew that worked on our roof was diligent, courteous, and did a great cleanup at the end of the job. Even our neighbors commented on the quality of the work. We will refer any family and friends to Lance and Bigfoot Roofing.

Susan Jones

I had a shingle fall off the roof of a purchased home the year before. I had needed to transfer the warranty within 1month. They not only honored the warranty, they glued the shingle and inspected rest. They say it happens occasionally but no chance of leak due to overlap. They sent me the warranty transferred for remaining 6 year term! Thanks Bigfoot! That is customer service!!!!

Chris B

The quick answer here is to just go ahead and hire Bigfoot Roofing and don’t look back. If you’re here for the long version: My wife and I had done a thorough search and thought we were retaining the best when we contacted Company A. Our simple request for an inspection/estimate from this company quickly turned into a heavy push to go after our insurance carrier to cover the replacement. We took the bait, and after 6 long months we were not one step closer to replacing out roof (that we originally wanted to purchase, outright, with ordinary American Dollars) material prices were steadily climbing, and we were now being advised to roll the dice with some random litigator and sue a multinational conglomerate for time-TBD! ¯\_(ツ)_/¯ At that point I reached out to another trusted source, explained our frustration, and he recommended Bigfoot. I called and John came out pretty much right away. Within a few weeks we had a beautiful brand new roof. Selection, installation, and settlement were a breeze. The cost for this astounding service? Just an apples-to-apples replacement for thousands of (American) dollars less than the quote from Company A! We jumped on it right away. Like every seasoned and sophisticated Jax homeowner, I can recognize spectacular value any time it slaps me square across the face. I am sure these very fine folks are happy to spread that around (the value, not the slaps)so give them a call and see how they can make your life easier.

T L

Lance, project rep., was very helpful and accommodating with us. He made sure that everything was done to our expectation. Excellent customer service.

Bryan Tanner

Bigfoot Roofing has their stuff together. I worked with Lance Holman to get everything setup, he was extremely informative and responsive. The materials were delivered on a Friday and the roof was completely replaced on the following Monday, no shingles sitting on the roof for a month. Great experience overall.

Daniel Kane

Made a call and immediately was in touch with their representative, Miguel. We discussed several items for inspection / repair and scheduled for that week. When Miguel arrived, we found an unexpected repair to be made. He got with their team and said it may require a more expensive repair than we were prepared for. After further inspection, he was able to save us BIG TIME on the repair, and we moved forward. The quality of the work was a "10", the cleanup was a "10", the pricing was a "10" and we are thrilled with the results. Miguel is a true asset to your organization and I would recommend him to my family and neighbors without hesitation. THANK YOU MIGUEL AND BIGFOOT ROOFING!!!

Tamar Gardner

After consulting with a few roofing companies I final met Lance. Hands down one of the best salesman I've ever met. He was very understanding and walked me thru the process of purchasing a new roof. I know I called him a few times for small questions always pleasant. If your shopping for a new Roof Bigfoot should be your choice. Ask for lance :)

Jocelyn Wells

Bigfoot Roofing accepted the challenge of doing a re-roof at the Alpha Kappa Alpha sorority house. Our beautiful house is located in a historical community. We consulted with Lance during the entire process. Lance was familiar with our sorority and knew that we wouldn’t accept anything less than perfection. He was very knowledgeable of the process in caring for historical homes and permits that needed to be pulled. The entire process was worry free. Just wanted to say again to the guys at Bigfoot, thank you again for treating us like the queens that we are.

Louise Henley

I am the kind of person who likes to check, double check and then check again. So I will save you some time in your search for a good roofing company- it's Bigfoot Roofing. I got quotes from at least 4 companies (they all quoted around the same amount) Bigfoot gave me an estimate for over half off of what I had found elsewhere. I would have thought it too good to be true but I had found them through a personal referral from a friend. They gave me Lance Holman's contact details and from there it was smooth sailing. He was professional, efficient and took the time to explain the in's and out's. He provided photographic reviews (which none of the other so called Big Boy companies had done). They arrived on the promised day and my roof looks amazing. Fantastic quality and i can't stop looking at it! Don't bother looking anywhere else, he saved my family thousands of dollars and he brought a personal and caring touch to the whole process. Thank you Lance!

Carol Stearns

This was a great company to work with. From beginning to end, they did what they said they would do., and they knew what they were doing. We are VERY pleased with our new roof! Thanks Lance and Miguel. We won't hesitate to recommend Bigfoot!

Tiffany Brown

Lance is informative and awesome at his job. Thank you.

LISA HACKBARDT

They are great people and have integrity.

Jo Lynn Curtis

Lance responded to my request to look at my leaking roof and the resulting interior damage. He was prompt (a big deal in my book}, professional and thorough. He explained each and every step (even advising that my roof did NOT need to be replaced, but rather repaired-- I was pleasantly surprised). He followed-up often and I was so impressed by the roof repair, ceiling repair and paint job of the damaged room that I hired Bigfoot Roofing & Construction to paint the interior of my whole house. I also need to commend Esvin and his helper for their outstanding work while fixing the ceiling and painting. They too are prompt, come right in and get to work, work all day and leave every work area immaculately cleaned. I would, and do, highly recommend Bigfoot for any roof, construction or painting job needed. Jo Lynn Curtis

Stephanie Ging

We are so pleased with the exceptional services provided by this company! From the very first contact, the office was courteous and professional. Then the sales consultant, Ryan Janda, walked us through the roofing & gutter process and scheduling with ease. They did a fantastic job and everything went exactly as scheduled. There were no surprises after services were rendered. We highly recommend them and are seeking further services through their company. They really deserve better than 5 Stars! Thank you to all the Bigfoot Roofing & Construction Team. The office of Dr. Matthew S. Nawrocki appreciates you! We were so pleased with roofing services that we secured our exterior painting services with them. A job well done and we highly recommend any services that they provide. Thank You! Stephanie

M Wilson

I am beyond satisfied with my recent roof replacement done by Bigfoot Roofing. The job was completed quickly with quality work! At any point doing the process, I could call Lance and he would take the time to explain whatever concerns that I had. His unyielding commitment made me feel like I was his only customer. His level of professionalism and integrity is undeniable. I would definitely recommend this company to friends and families or anyone intrested in getting their roof repaired or replaced. They made the process EASY!

Kathie Riley

Big Foot did our home reconstruction after Hurricane Michael and we couldn’t be more pleased. They were always on time and always did what they said - they even answered our phone calls and texts. We have been to other homes that have had work done and it makes us realize what an incredible job Big Foot did for us. We have a new roof, sky lights, windows, drywall, insulation, lighting, stucco, siding, gutters, flooring and paint. Great work! On time! On budget! And nice to boot! A 5 Star Plus review for sure! Oh, by the way, John is the BEST!

Bryan Hakes

It's been about 6 months since we had outroof replaced, we constantly get compliments on the craftsmanship they did a wonderful job was here when they said and took their time on it, after was all said and done we now have a beautiful roof thanks to Bigfoot roofing!!!

Stephen Edmonds

I have worked with Lance Holman on a number of projects, both for my personal and business use. As a Real Estate Agent, I choose my home improvement vendors very carefully, because they are a direct reflection of me to my customers. When it comes to roofers, Lance is the ONLY one I trust! He always answers my calls, texts and emails. He also is incredibly prompt to get quotes out and answer any questions I might have. I would encourage anyone to give Lance an opportunity to show you what genuine, old-fashioned customer service is all about!

Susan Watson

Where to begin? This is an amazing team of professionals that delivered on every level. Lance Holman, thank you for walking us through the process of replacing our roof and repairing interior damage. You priced our job so easily and reasonably that we were ready to sign (and did) that day. Kyle Maxwell has assembled a great team of experts that goes the extra mile in customer satisfaction. From the scheduling and delivery of materials to the actual roof replacement, everything went smoothly. Miguel Rodriguez provided top notch on site supervision and answered our every question. And last but certainly not least, the team of roofers were amazing. Thank you Bigfoot Roofing and Construction for a job well done!

Grant O'Hickey

I had a roof leak repaired by Bigfoot Roofing. Their services were reasonably priced, and they fixed the leak. They took a bit longer than I would prefer to come to my house and make the repair. They also failed to fix the leak the first time out. However, they came back and made additional repairs without additional charges. On that basis, would recommend them and use them again.

B

Did our roof, very pleased.

Brian English

Lance @ Bigfoot Roofing were great to deal with. Bigfoot did exactly the job at the exact time that Lance promised. We are extremely happy with the roof and the service before, during and after the sale.

Sue Odell

Had roof installed at the end of October. Interviewed 8 companies and the best customer service was from Bigfoot. The price was fair, it took 2 days to complete. They had 8 guys on the first day and 10 on the second day. Very knowledgeable crew, very caring about our home and our landscape. We dealt with Lance, John and Kyle who answered promptly any questions or concerns that we might have had. I would HIGHLY recommend this company. They only asked for 25% down and did not ask for balance until they were sure that we were completely satisfied. Now that is true CUSTOMER SERVICE.

Kisha D

We were referred to Bigfoot Roofing by a friend. When I called, I had the pleasure of speaking with Lance. He was very pleasant, knowledgeable, and thorough in explaining the process to me, making me feel like I was his only client. When roof replacement day came, the team of roofers started very early and when I left for work, there was stuff everywhere!!!! When I got home later that evening, everything was cleaned up and they were preparing to leave. My biggest concern were the nails, so I conducted an inspection of my own and as Lance promised, we didn't have any nails left behind. We have been sharing our experience with anyone that asks as we live on the corner and we have had several neighbors stop by to compliment us on how nice the new roof looks and ask questions about Bigfoot Roofing.

G C

Big Foot Roofing is the best. Lance is very professional and honest. Big Foot price is reasonable. The roofing crew was scheduled at 8:00am and they was there WORKING at 8:00am. The only evidence that they was there is my new beautiful roof. Also, the office staff customer service is awesome. I highly recommend Bigfoot Roofing. Ask for Lance!!!!!

Phyllis Yates

Bigfoot Roofing was a 100% wonderful experience. Our Sales Consultant Lance Holman Is Outstanding. Everything Lance explained to us was right on Target, from beginning to end. Nothing was left undone. I will continue to refer Lance Holman and Bigfoot Roofing to everyone that's looking for a great Roofing company with the very best customer service in mind.

Sheila Finocchiaro

This company was a pleasure to work with from our first meeting with Lance til completion of the project. The crew worked efficiently and were very professional. I would highly reccommend them and will use them exclusively for all future roofing needs.

Mo Fo

They did an amazing job on our roof. Great price and friendly service. No complainrs here

Que Pasa

Did an excellent job on my roof and was very professional job and Lance gave me start date and were there early to start.It was a pleasure to work with Lance on this Job, he answered all my questions and is very honorable young man...Thank You...

Aelita Rawls

I couldn’t be more please with my new roof and the service received. From start to finish Lance was there every step of the way. He made sure all of my questions were answered and was a pleasure to deal with. Great job Bigfoot and KUDOS to Lance for outstanding service!

Andrea Appe

Great workmanship and great price! John in the office is super friendly and helpful. Couldn’t be happier with my new roof.

Cathy Hoyer

Bigfoot Roofing and Construction is the BEST! They helped me roof, paint, and restore a rental house that was a mess. Alex Watson worked so hard to get everything done quickly . He is a miracle worker! I can't thank everyone enough. God bless you all.

B Smith

Bigfoot Roofing just completed roof replacement on our property on Amelia Island. Every aspect of the project was performend in an exceptional manner. Pricing was extremely competitinv; their owner, Kyle, project manager, MIke, and crew all did their respective jobs flawlessly; work was completed on schedule. Bigfoot's commitment to customer satisfaction is absolute.

Mike Getchell

I was very satisfied with my re-roof with BigFoot Roofing and Construction. The estimate was accurate and the crew professional. The crews got there early and stayed late to ensure my satisfaction with the project.I would gladly recommend BigFoot Roofing and Construction to anyone needing a new roof.

nicolas stersic

Bigfoot Roofing gave me a quick and accurate quote. The work was performed quickly and everything was done as outlined in the quote. The final cost of the project (re-roofing my home w/ shingles) actually was slightly less than I was quoted. I would definitely recommend Bigfoot to my friends and family.

Rob Dobbins

Had an excellent experience with BigFoot Roofing. Kyle was prompt with his assessment of my needs. Work was performed quickly and professionally. I highly recommend Bigfoot Roofing and would hire them again.

Julie Wooten

I had a fantastic experience with Big Foot. The young man that helped me knew what he was doing! He helped with my insurance claim and he was also present when the repairs began and ended. They made sure that everything was done to my satisfaction and that as a homeowner, I was happy. I would recommend Big Foot to anybody, You will be happy you called them. Julie