What customers say about Bigfoot Roofing & Construction

Bigfoot Roofing & Construction in Jacksonville, FL has collected 224 customer reviews spanning from February 2013 through May 2026, with an overall positive sentiment rate of 96% and a sentiment score of 0.86. Negative reviews account for just 4% of the total, and no neutral reviews were recorded. Across the most frequently cited service aspects, the business performs consistently well.

Professionalism and conduct was the most commonly mentioned aspect, appearing in 184 reviews at a 97.8% positive rate. Communication and updates earned a 98.2% positive rate across 113 mentions, while technical knowledge and expertise was rated positively in 96.1% of its 76 mentions. Punctuality received positive marks in 98.2% of 55 mentions, and courtesy and friendliness achieved a perfect 100% positive rate across 53 mentions.

Pricing and value (51 mentions, 98% positive) and cleanliness and tidiness (50 mentions, 98% positive) were also frequently noted without significant complaints. Responsiveness and speed was cited in 46 reviews at a 91.3% positive rate, while problem resolution and effectiveness scored 89.2% positive across 37 mentions — both still well above the 70% threshold but representing the areas with the most relative criticism. Scheduling and booking ease earned a perfect 100% positive rating across 27 mentions.

Among individual technicians, Lance is by far the most mentioned, appearing in 77 reviews with a perfect 5.0 average rating. Miguel (18 mentions, 5.0), John (15 mentions, 5.0), Kyle (12 mentions, 4.9), and Mikal (10 mentions, 5.0) also received strong individual recognition. On the services side, roof replacement is the dominant offering with 77 mentions and a 97.4% positive rate, followed by general roofing work (38 mentions, 100% positive), roof installation (18 mentions, 100% positive), and roof repair (15 mentions, 100% positive).

Topic-level analysis of 123 reviews touching on roof replacement shows a 100% positive rate, as do customer service (98.8% positive across 82 reviews), professionalism and crew performance (51 reviews), project management and scheduling (30 reviews), and all remaining topic categories including insurance and storm damage support, cleanup, and specialty installations. Workmanship quality, cited in 22 reviews, carries a 95.5% positive rate, the only topic falling slightly below 100%. Review volume and sentiment have remained stable over the business's review history with no notable downward trend.