# Customer Review Insights — Bigfoot Roofing & Construction Generated 2026-05-25 from 224 verified reviews (2013-02-07 – 2026-05-19). ## Summary Bigfoot Roofing & Construction in Jacksonville, FL has collected 224 customer reviews spanning from February 2013 through May 2026, with an overall positive sentiment rate of 96% and a sentiment score of 0.86. Negative reviews account for just 4% of the total, and no neutral reviews were recorded. Across the most frequently cited service aspects, the business performs consistently well. Professionalism and conduct was the most commonly mentioned aspect, appearing in 184 reviews at a 97.8% positive rate. Communication and updates earned a 98.2% positive rate across 113 mentions, while technical knowledge and expertise was rated positively in 96.1% of its 76 mentions. Punctuality received positive marks in 98.2% of 55 mentions, and courtesy and friendliness achieved a perfect 100% positive rate across 53 mentions. Pricing and value (51 mentions, 98% positive) and cleanliness and tidiness (50 mentions, 98% positive) were also frequently noted without significant complaints. Responsiveness and speed was cited in 46 reviews at a 91.3% positive rate, while problem resolution and effectiveness scored 89.2% positive across 37 mentions — both still well above the 70% threshold but representing the areas with the most relative criticism. Scheduling and booking ease earned a perfect 100% positive rating across 27 mentions. Among individual technicians, Lance is by far the most mentioned, appearing in 77 reviews with a perfect 5.0 average rating. Miguel (18 mentions, 5.0), John (15 mentions, 5.0), Kyle (12 mentions, 4.9), and Mikal (10 mentions, 5.0) also received strong individual recognition. On the services side, roof replacement is the dominant offering with 77 mentions and a 97.4% positive rate, followed by general roofing work (38 mentions, 100% positive), roof installation (18 mentions, 100% positive), and roof repair (15 mentions, 100% positive). Topic-level analysis of 123 reviews touching on roof replacement shows a 100% positive rate, as do customer service (98.8% positive across 82 reviews), professionalism and crew performance (51 reviews), project management and scheduling (30 reviews), and all remaining topic categories including insurance and storm damage support, cleanup, and specialty installations. Workmanship quality, cited in 22 reviews, carries a 95.5% positive rate, the only topic falling slightly below 100%. Review volume and sentiment have remained stable over the business's review history with no notable downward trend. ## Overall Sentiment - Positive: 96% - Neutral: 0% - Negative: 4% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 184 of 224 reviews (82.1%) - Positive: 97.8% (180 of 184) - Top phrases: "very professional", "standup guy", "very pleased" ### Communication & Updates - Mentions: 113 of 224 reviews (50.4%) - Positive: 98.2% (111 of 113) - Top phrases: "Great communication", "clear communication", "He followed-up often" ### Technical Knowledge & Expertise - Mentions: 76 of 224 reviews (33.9%) - Positive: 96.1% (73 of 76) - Top phrases: "Great workmanship", "great work", "did great work" ### Punctuality & On-Time Service - Mentions: 55 of 224 reviews (24.6%) - Positive: 98.2% (54 of 55) - Top phrases: "fast", "done on time", "Arrived on time" ### Courtesy & Friendliness - Mentions: 53 of 224 reviews (23.7%) - Positive: 100% (53 of 53) - Top phrases: "nice to boot!", "friendly service", "They were friendly" ### Pricing & Value - Mentions: 51 of 224 reviews (22.8%) - Positive: 98% (50 of 51) - Top phrases: "Great price", "on budget", "On budget!" ### Cleanliness & Tidiness - Mentions: 50 of 224 reviews (22.3%) - Positive: 98% (49 of 50) - Top phrases: "very neat", "clean work space", "clean up afterwards" ### Responsiveness & Speed - Mentions: 46 of 224 reviews (20.5%) - Positive: 91.3% (42 of 46) - Top phrases: "responsive", "So responsive", "prompt response" ### Problem Resolution & Effectiveness - Mentions: 37 of 224 reviews (16.5%) - Positive: 89.2% (33 of 37) - Top phrases: "taking care of my home", "Nothing was left undone", "No issues start to finish" ### Scheduling & Booking Ease - Mentions: 27 of 224 reviews (12.1%) - Positive: 100% (27 of 27) - Top phrases: "easy to schedule", "quick turn around time", "scheduled for that week" ## Top Employees ### Lance - Mentioned in 77 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Miguel - Mentioned in 18 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### John - Mentioned in 15 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Kyle - Mentioned in 12 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Mikal - Mentioned in 10 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Mike - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Brittney - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Alex - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Eber - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Roof Replacement - Mentioned in 77 reviews - Sentiment: 97.4% positive ### Roofing - Mentioned in 38 reviews - Sentiment: 100% positive ### Roof Installation - Mentioned in 18 reviews - Sentiment: 100% positive ### Roof Repair - Mentioned in 15 reviews - Sentiment: 100% positive ### Roofing Installation - Mentioned in 6 reviews - Sentiment: 100% positive ### Roof Inspection - Mentioned in 5 reviews - Sentiment: 100% positive ### Insurance Claim Assistance - Mentioned in 5 reviews - Sentiment: 100% positive ### Re Roofing - Mentioned in 5 reviews - Sentiment: 100% positive ### New Roof Installation - Mentioned in 4 reviews - Sentiment: 100% positive ### Roof Leak Repair - Mentioned in 4 reviews - Sentiment: 100% positive ### Painting - Mentioned in 4 reviews - Sentiment: 100% positive ### Shingle Installation - Mentioned in 3 reviews - Sentiment: 100% positive ### Hurricane Damage Repair - Mentioned in 3 reviews - Sentiment: 100% positive ### Gutter Installation - Mentioned in 3 reviews - Sentiment: 100% positive ### Skylight Installation - Mentioned in 2 reviews - Sentiment: 100% positive ### Underlayment Installation - Mentioned in 2 reviews - Sentiment: 100% positive ### Reroofing - Mentioned in 2 reviews - Sentiment: 100% positive ### Roofing Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Roof Estimate - Mentioned in 2 reviews - Sentiment: 100% positive ### Wood Replacement - Mentioned in 2 reviews - Sentiment: 100% positive ### Shingle Replacement - Mentioned in 2 reviews - Sentiment: 100% positive ### Flat Roof Replacement - Mentioned in 2 reviews - Sentiment: 100% positive ### Wind Mitigation Report - Mentioned in 2 reviews - Sentiment: 100% positive ### Shingle Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Drywall - Mentioned in 2 reviews - Sentiment: 100% positive ### Ceiling Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Exterior Painting - Mentioned in 2 reviews - Sentiment: 50% positive ## Topics ### Roof Replacement - Roof Replacement mentioned in 123 of 224 reviews (54.9%) - 100% of Roof Replacement reviews are 4 or 5 stars - Average rating in Roof Replacement reviews: 5★ ### Customer Service - Customer Service mentioned in 82 of 224 reviews (36.6%) - 98.8% of Customer Service reviews are 4 or 5 stars - Average rating in Customer Service reviews: 5★ ### Professionalism & Crew Performance - Professionalism & Crew Performance mentioned in 51 of 224 reviews (22.8%) - 100% of Professionalism & Crew Performance reviews are 4 or 5 stars - Average rating in Professionalism & Crew Performance reviews: 5★ ### Project Management & Scheduling - Project Management & Scheduling mentioned in 30 of 224 reviews (13.4%) - 100% of Project Management & Scheduling reviews are 4 or 5 stars - Average rating in Project Management & Scheduling reviews: 5★ ### Workmanship Quality - Workmanship Quality mentioned in 22 of 224 reviews (9.8%) - 95.5% of Workmanship Quality reviews are 4 or 5 stars - Average rating in Workmanship Quality reviews: 4.8★ ### Sales & Estimating - Sales & Estimating mentioned in 22 of 224 reviews (9.8%) - 100% of Sales & Estimating reviews are 4 or 5 stars - Average rating in Sales & Estimating reviews: 5★ ### Pricing & Value - Pricing & Value mentioned in 21 of 224 reviews (9.4%) - 100% of Pricing & Value reviews are 4 or 5 stars - Average rating in Pricing & Value reviews: 5★ ### Communication - Communication mentioned in 19 of 224 reviews (8.5%) - 100% of Communication reviews are 4 or 5 stars - Average rating in Communication reviews: 5★ ### Cleanup & Site Cleanliness - Cleanup & Site Cleanliness mentioned in 17 of 224 reviews (7.6%) - 100% of Cleanup & Site Cleanliness reviews are 4 or 5 stars - Average rating in Cleanup & Site Cleanliness reviews: 4.9★ ### Roof Repair & Leak Repair - Roof Repair & Leak Repair mentioned in 16 of 224 reviews (7.1%) - 100% of Roof Repair & Leak Repair reviews are 4 or 5 stars - Average rating in Roof Repair & Leak Repair reviews: 4.9★ ### Storm & Damage Repair - Storm & Damage Repair mentioned in 15 of 224 reviews (6.7%) - 100% of Storm & Damage Repair reviews are 4 or 5 stars - Average rating in Storm & Damage Repair reviews: 5★ ### Customer Loyalty & Referrals - Customer Loyalty & Referrals mentioned in 13 of 224 reviews (5.8%) - 100% of Customer Loyalty & Referrals reviews are 4 or 5 stars - Average rating in Customer Loyalty & Referrals reviews: 4.9★ ### Specialty Installations - Specialty Installations mentioned in 6 of 224 reviews (2.7%) - 100% of Specialty Installations reviews are 4 or 5 stars - Average rating in Specialty Installations reviews: 5★ ### Insurance & Storm Damage Support - Insurance & Storm Damage Support mentioned in 5 of 224 reviews (2.2%) - 100% of Insurance & Storm Damage Support reviews are 4 or 5 stars - Average rating in Insurance & Storm Damage Support reviews: 5★ ## FAQ **Q: Is Bigfoot Roofing & Construction professional?** A: Based on 184 reviews mentioning professionalism & conduct, 97.8% report positive experiences. Customers frequently mention "very professional". **Q: Is Bigfoot Roofing & Construction good at communicating with customers?** A: Based on 113 reviews mentioning communication & updates, 98.2% report positive experiences. Customers frequently mention "Great communication". **Q: Is Bigfoot Roofing & Construction knowledgeable and skilled?** A: Based on 76 reviews mentioning technical knowledge & expertise, 96.1% report positive experiences. Customers frequently mention "Great workmanship". **Q: Is Bigfoot Roofing & Construction on time for appointments?** A: Based on 55 reviews mentioning punctuality & on-time service, 98.2% report positive experiences. Customers frequently mention "fast". **Q: Is Bigfoot Roofing & Construction courteous and friendly?** A: Based on 53 reviews mentioning courtesy & friendliness, 100% report positive experiences. Customers frequently mention "nice to boot!". **Q: Is Bigfoot Roofing & Construction affordable and fairly priced?** A: Based on 51 reviews mentioning pricing & value, 98% report positive experiences. Customers frequently mention "Great price". **Q: Is Bigfoot Roofing & Construction clean and tidy?** A: Based on 50 reviews mentioning cleanliness & tidiness, 98% report positive experiences. Customers frequently mention "very neat". **Q: Is Bigfoot Roofing & Construction responsive and quick?** A: Based on 46 reviews mentioning responsiveness & speed, 91.3% report positive experiences. Customers frequently mention "responsive". **Q: Is Bigfoot Roofing & Construction effective at solving problems?** A: Based on 37 reviews mentioning problem resolution & effectiveness, 89.2% report positive experiences. Customers frequently mention "taking care of my home". **Q: Is Bigfoot Roofing & Construction easy to schedule with?** A: Based on 27 reviews mentioning scheduling & booking ease, 100% report positive experiences. Customers frequently mention "easy to schedule". **Q: Does Bigfoot Roofing & Construction handle roof replacement?** A: Roof Replacement appears in 123 of 224 reviews, 100% of them positive. **Q: Does Bigfoot Roofing & Construction handle customer service?** A: Customer Service appears in 82 of 224 reviews, 98.8% of them positive. **Q: Does Bigfoot Roofing & Construction handle professionalism & crew performance?** A: Professionalism & Crew Performance appears in 51 of 224 reviews, 100% of them positive. **Q: Does Bigfoot Roofing & Construction handle project management & scheduling?** A: Project Management & Scheduling appears in 30 of 224 reviews, 100% of them positive. **Q: Does Bigfoot Roofing & Construction handle workmanship quality?** A: Workmanship Quality appears in 22 of 224 reviews, 95.5% of them positive.