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finish"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOd05HeFRZbnB4V0ZoWFpIQk1RMmMzWjJwQmMyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Rebecca had a great experience with Bigfoot Roofing & Construction and found them to be very professional.","key_phrases":["great company to work with","very professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxallsVnZSMloxUkUxVGQzWktRMmRhVEdJeVRWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Mikal"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Mikal for doing a great job on the roof and highly recommends him and Bigfoot Roofing.","key_phrases":["did a great job with my roof","attentive, and professional","highly recommend Mikal and Bigfoot Roofing"]},"Ci9DQUlRQUNvZENodHljRjlvT2xNeFRVdHRORXhtWkRGdlVrSkRlbVpWVURBd1VWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Mikal"],"services":["attic-structural-repair"],"problems":["cracked-2x4-in-attic"]},"one_line_summary":"Customer praises Mikal Flores and an unnamed repair technician for their professionalism, detailed communication, and quality workmanship in fixing a cracked attic 2x4.","key_phrases":["explained in detail what needed to be done","totally professional and true to his words","very professional and detailed in his workmanship","great job"]},"Ci9DQUlRQUNvZENodHljRjlvT2tneWJHOW5Ta1JuTFhwVFYwUnlYMFpDZUhwck9FRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","pricing","professionalism","courtesy"],"entities":{"technicians":["Lance"],"services":["roofing-contractor"],"problems":["first-time-contractor-hire-with-many-questions"]},"one_line_summary":"A first-time contractor customer praises Bigfoot Roofing for Lance's transparent communication, helpfulness, and the team's exceptional care throughout the process.","key_phrases":["made the process as easy as possible","very transparent about pricing","went out of their way to make sure that my home and I were taken care of","Exceptional company and even better 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Bigfoot Roofing for an excellent roof replacement experience with standout service from sales rep Mikal, project manager Miguel, and the entire crew.","key_phrases":["great job on our roof replacement","service was great","Sales Representative Mikal","Project Manager Miguel"]},"Ci9DQUlRQUNvZENodHljRjlvT25sS1RtbHljMHRDT1dSMWIybE9VR2xQUTJsMFVVRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","punctuality","technical_knowledge","cleanliness"],"entities":{"technicians":["Lance","Miguel"],"services":["roof-replacement","shingle-installation","underlayment-installation"],"problems":["20-year-old-aging-roof-needing-replacement"]},"one_line_summary":"Customer praises Bigfoot Roofing for a fast, professional, and meticulous single-day roof replacement managed by Lance and Miguel.","key_phrases":["excellent job of replacing my 20-year old roof","crew worked fast and efficiently","cleanup efforts were meticulous","An expert job all the way"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKd1dEaEdPV2h0V1VZM09WQmpNMFZCT0drMWJXYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Michael","Mike"],"services":["roof-replacement","insurance-claim-assistance"],"problems":["past-bad-experiences-with-other-roofing-companies","needed-new-roof","needed-insurance-assistance"]},"one_line_summary":"Ruby praises Michael and the Bigfoot Roofing team for their honesty, helpfulness with insurance, and making the roof replacement process easy and stress-free.","key_phrases":["helpful and honest regarding the process","helped us with our insurance needs","beautiful new roof","great reputation for a reason"]},"Ci9DQUlRQUNvZENodHljRjlvT20xNVlVOTVVbWRGY21Jd1N5MXBTMWxsYWxsbGNWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":["Mikal"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Mikal Flores for outstanding communication, transparency on costs, and professionalism throughout the roofing process.","key_phrases":["incredible job","kept in touch about the progress and costs","easy and professional","look forward to working with Mikal on my other business projects"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOVU0xTlNhbWgwU0ZGc1JFUmZkVFF6YWxCaVduYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge","responsiveness"],"entities":{"technicians":["Lance"],"services":["roof-installation","roof-repair"],"problems":["tree-damaged-roof","missed-damage-from-original-incident"]},"one_line_summary":"A repeat customer praises Lance and Bigfoot Roofing for handling three roof installations and a tree-damage repair with speed, efficiency, and integrity, including a missed repair at no extra charge.","key_phrases":["done 3 roofs for us and all were done perfectly","made all repairs fast and efficient","Lance jumped on the case and took care of everything","highly recommend both him and Bigfoot Roofing"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOcE1qSkpZMGQzZWtaUVFXdHJkVWczWXpsSk0wRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["cleanliness","communication","professionalism"],"entities":{"technicians":["Brittney"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Bigfoot's efficient crew and exceptional communication from Brittney throughout a successful roofing project.","key_phrases":["outstanding job on my roof","left the property spotless","kept me informed every step of the way","proactive communication made all the difference"]},"Ci9DQUlRQUNvZENodHljRjlvT2pZNVUwNUhNR2RyYURoV1dsaG5VSEJ5ZG10YVpYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","courtesy"],"entities":{"technicians":["Brittney"],"services":[],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing & Construction for being friendly, prompt, and professional, with special recognition for Brittney Bess.","key_phrases":["cant say enough about this company","friendly prompt professional","extra special thanks to Brittney Bess"]},"Ci9DQUlRQUNvZENodHljRjlvT25Cd2FuZDNTVEZ0ZFZnNGVVOW9URm94V0ZadGMyYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","courtesy","professionalism","problem_resolution","responsiveness","cleanliness"],"entities":{"technicians":["Brittany","Brandon"],"services":["roof-replacement"],"problems":["unforeseen-issues-during-installation","last-minute-color-change"]},"one_line_summary":"Customer praises Bigfoot Roofing's office coordinator Brittany and project manager Brandon for outstanding communication, professionalism, and problem resolution during a full roof replacement.","key_phrases":["patient and kind - never once making me feel like I was a bother","best project manager I've ever encountered","came back to finish up a small detail after dark and in the rain","couldn't have asked for a better experience"]},"Ci9DQUlRQUNvZENodHljRjlvT25WbU5Vc3lVa3BPVURKR04xVlFRMGt5UlMxdVUzYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","professionalism","communication"],"entities":{"technicians":["Brittney"],"services":["free-quote"],"problems":[]},"one_line_summary":"A friend's referral led the customer to get a free quote, and they were highly impressed by Brittney's prompt, professional, and communicative service.","key_phrases":["very prompt with her responses","very professional","keeping me updated along the way","definitely will recommend them to others"]},"Ci9DQUlRQUNvZENodHljRjlvT25nNVNVNU1MVXhwYlY5Wk4weDRWRGxPTmpOV2VHYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Brittney"],"services":["roof-replacement","free-estimate"],"problems":[]},"one_line_summary":"Customer found Bigfoot through Google, received excellent communication from Brittney, and was very satisfied with their roof replacement from start to finish.","key_phrases":["kept me updated on everything","great job from beginning to ending","free estimate","Brittney helped me through the process"]},"Ci9DQUlRQUNvZENodHljRjlvT2poSlZYQkJPRE5OU0ZsRVFuaGZOemhMWW10ZmVHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","responsiveness","scheduling","punctuality","cleanliness","pricing"],"entities":{"technicians":["Lance","Miguel"],"services":["reroofing","drip-edge-installation"],"problems":["aging-roof-needing-replacement","drip-edge-color-change-request","weather-delays"]},"one_line_summary":"Customer is highly satisfied with a smooth reroofing experience, praising salesperson Lance and production manager Miguel for professionalism, responsiveness, and meticulous workmanship completed in a single day.","key_phrases":["very patient and professional","immediately helped me with the color change","keeping up with the weather and finally finding a perfect day","their work was meticulous, and the new roof looks beautiful"]},"Ci9DQUlRQUNvZENodHljRjlvT25weFpscGplRVJwU0dJeWQzVkthR0ZMYUVWbE5tYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing & Construction for a smooth process and excellent communication, highly recommending them.","key_phrases":["smooth process from start to finish","excellent communication","highly recommend","great company"]},"Ci9DQUlRQUNvZENodHljRjlvT25WWFNXUlZTbXhNZGpaM1QzaEZka0p0YTBkcGVtYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Brittney","Brandun"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for a beautiful roof replacement and highlights Brittney and Brandun as outstanding to work with.","key_phrases":["replaced my roof","did a beautiful job","Brittney & Brandun are outstanding to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT25Ob1FsUkVXVmhSU1hGYVdUVnJZMFp2V2paME1uYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","cleanliness","courtesy"],"entities":{"technicians":["Lance"],"services":["roofing-repair","roofing-inspection"],"problems":["roof-issues"]},"one_line_summary":"A repeat customer praises Lance Holman and Bigfoot Roofing for knowledgeable, professional, and thorough roofing service across three positive experiences.","key_phrases":["used them three times","extensive experience and knowledge of all things roofing","always happy to answer any questions","always clean up after"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1UmVsVkdNak5OV21sNmVXdDJNakZoWTFoVlJIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","communication"],"entities":{"technicians":["Lance","Miguel"],"services":["reroofing","roof-estimate","plywood-replacement","trim-replacement"],"problems":["roof-leak","termite-damage","steep-roof-replacement"]},"one_line_summary":"Customer is extremely pleased with Bigfoot's reroofing job, praising Lance's thorough estimate and Miguel's team for replacing trim and plywood on a steep roof with a prior leak and termite concern.","key_phrases":["explained the process thoroughly","took the time to replace side trim pieces","no more leaks","extremely steep roof"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsaldrVkdZalF3Y3pSTlEzUnlORGRCT0ZsVk4yYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Mikal"],"services":["roofing-repair"],"problems":["unidentified-roofing-issue"]},"one_line_summary":"Technician Mikal quickly identified and resolved a roofing issue to the customer's satisfaction.","key_phrases":["Mikal was great","found the issue","found a resolution"]},"Ci9DQUlRQUNvZENodHljRjlvT21OUWRHWm1VMEpSUTJ0c1VXNXZZbkpEVGxNdFRGRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing-service"],"problems":[]},"one_line_summary":"Customer gives a 5-star rating praising exceptional all-around service from Bigfoot Roofing & Construction.","key_phrases":["Exceptional service","all the way around"]},"Ci9DQUlRQUNvZENodHljRjlvT21aQlpHbFZaV0ZJZG1SMU9WUjRkVFZaWW1aclQwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair","wood-replacement","valley-repair","shingle-replacement"],"problems":["rotten-wood","damaged-valley","leaking-shingles","structural-damage"]},"one_line_summary":"Customer is highly satisfied with Bigfoot Roofing's professional repair of rotten wood, a damaged valley, and leaking shingles on an old roof.","key_phrases":["rotten wood and damaged valley","professionally repaired","leaks into my house","would definitely call Big Foot for any future roofing work"]},"Ci9DQUlRQUNvZENodHljRjlvT21JMVMzRlBWR05CY2s1a1l6TnBZbmM0VkZSVlNsRRAB":{"sentiment":"positive","sentiment_score":0.93,"aspects_mentioned":["pricing","professionalism","communication","scheduling"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":["needed-a-new-roof","concerned-about-unnecessary-upselling"]},"one_line_summary":"Customer had a smooth, stress-free roof replacement experience with Lance and the on-site project manager, completing the job in one day at a fair price.","key_phrases":["Working with Lance was very easy","trying to update me on things that were not needed","project manager was on site with the workers","what I thought was going to be a nightmare turned out to be easygoing"]},"ChdDSUhNMG9nS0VJQ0FnSUNtdVBpaThRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","responsiveness","courtesy"],"entities":{"technicians":["John","Mitch"],"services":["new-roof-installation","warranty-repair"],"problems":["water-leak"]},"one_line_summary":"Customer is highly impressed with Bigfoot Roofing's workmanship, team professionalism, and their prompt warranty repair of a water leak four years after installation.","key_phrases":["Excellant workmanship with alot of attention to details","best roofing company in Jacksonville","took care of the problem under Warranty","They stand behind their work"]},"Ci9DQUlRQUNvZENodHljRjlvT21oTlJIaGtiREkxVkhaS05FRjJkRTloY0hkcGQxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","punctuality","professionalism"],"entities":{"technicians":["Brittney","Miguel"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises knowledgeable staff member Brittney and a punctual, professional on-site crew led by Miguel, strongly recommending the company.","key_phrases":["great service from start to finish","very knowledgeable and was able to answer all my questions","always on time and professional","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5dVJFcHhTa1ZUU1hSU2FuSnNPVk42V0hablNHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","cleanliness","pricing","communication","courtesy"],"entities":{"technicians":["Lance"],"services":["roof-replacement","roofing-installation"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for their knowledgeable sales consultant Lance, ahead-of-schedule completion, spotless cleanup, and affordable pricing.","key_phrases":["completed ahead of schedule","not a single roofing nail in the yard","affordable pricing compared to similar competitors","Professional, prompt, and polite from start to finish"]},"Ci9DQUlRQUNvZENodHljRjlvT25CdVNqQllVa1owTlZwb1NtSkVXVkIxVTJaUmRuYxAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found Bigfoot Roofing & Construction to be very professional.","key_phrases":["Very professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkd1lsbERYM2hLVEhRdFZWOW9aMWRuWWxSTlVYYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tWNGVHWkZZVGxMU25OeWNEbG9SRVJ1TlVGR1ZuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","punctuality","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["roof-replacement","skylight-removal"],"problems":["aging-roof-requiring-replacement","large-custom-skylight-removal-during-re-roofing"]},"one_line_summary":"Customer praises Bigfoot Roofing for a complex roof replacement involving custom skylight removal, completed on time, on budget, and with excellent communication and professionalism.","key_phrases":["professionalism, attention to detail, and clear communication","completed on time, on budget","complex project involving the removal of a large custom skylights","highly recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWMlZXaFRkRWhFYTJaZlgyMHlia3cxZUdzM1puYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["communication"],"entities":{"technicians":["Brittney"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for good work and highlights Brittney's helpfulness throughout the process.","key_phrases":["did a good job","Brittney was helpful through the process","Shout out to Bigfoot Roofing"]},"Ci9DQUlRQUNvZENodHljRjlvT21nM1NqTmpZMlZyTm1KVU1uRmtYMDR5YWpoVGFIYxAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["punctuality","pricing","professionalism","cleanliness"],"entities":{"technicians":[],"services":["roofing","roof-replacement"],"problems":["nail-cleanup-after-roofing-work"]},"one_line_summary":"A repeat customer praises timely service, good pricing, and documentation but notes nail cleanup needs improvement.","key_phrases":["On time good job","third building they have provided roof for me","Price is good","work a little better on nail clean up"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCQ1VVY3dXRmhNWkhCMVRHUjFjV1pxVHpkSVMwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer praises the entire Bigfoot Roofing team, from office staff to sales and installers, as the best in the business.","key_phrases":["Best crew there is","office personnel to the sales guys and installers","top notch"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsVFVEWllibmhMWjFKcVUySkxkM2RhZUhNelVXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Brittney"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for clear communication from Brittney and professionalism from the entire team throughout the roofing process.","key_phrases":["kept me informed throughout the whole process","professional and took time to answer any of my questions","Great service all around","Highly recommend Bigfoot Roofing"]},"Ci9DQUlRQUNvZENodHljRjlvT21KSmFGUlZTa2RqUTJWUlZIUmxVSEZyUlRkVFExRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["chimney-cap-installation","roofing"],"problems":[]},"one_line_summary":"A repeat customer praised Bigfoot's office staff and on-site fabricator for handling a chimney cap installation concisely and accurately after a positive roofing experience five years prior.","key_phrases":["put a roof on my house 5 years ago","new chimney cap","handled concisely and accurately","I'll hire them again"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCcVVGVlBRWFpRYWpCeGVVZDFVRmxrT1hSMWJuYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","cleanliness","communication"],"entities":{"technicians":[],"services":["roof-replacement","city-inspection"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for outstanding professionalism, spotless cleanup, and thorough communication throughout a full roof replacement and city inspection.","key_phrases":["well-deserved 10-star rating","not a single nail or scrap was left behind","professionalism and attention to detail","follow-up communication was just as thorough and professional"]},"Ci9DQUlRQUNvZENodHljRjlvT21oMGRHWkRWbE4yTm1OSFJsbEphRE4zU0Y5emNVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","communication"],"entities":{"technicians":["John","Miguel"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer had an excellent experience with Bigfoot's roof replacement, praising John and Miguel for their professionalism and communication, and has since recommended them multiple times.","key_phrases":["excellent experience","completed the work in a timely manner","very professional and communicative","recommended them several times"]},"Ci9DQUlRQUNvZENodHljRjlvT2taR1dITmpialEzYkdaRk1VZHFNVTkzTjB4WlFsRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2s4MkxWVkxNbFF0WVV0NU5tVTNkSEZ3ZHpOS1dtYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25saVdsaFpRMGhxTlZkaGFGTk1OelU1ZVhBelgzYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tSR1NXRnhVVEptT0Y5a1UySnBRa2h5VVZKaFlsRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","cleanliness","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the crew for arriving on time, maintaining a clean workspace, and demonstrating a strong work ethic.","key_phrases":["arrived on time","clean work space","great work ethic"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCNVpWcHFkM0JNVTJoMFoxWmlNMWN4U0daNldGRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2psUmREUnpUbWh6YkhkSVdtbzJNVjlpVmpWblgzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["damaged-roof"]},"one_line_summary":"Customer praises Bigfoot Roofing for their professionalism and speedy roof repair completed in half a day.","key_phrases":["very professional group of people","fixed my roof in a half day","loved them"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5Uk9GRk1kM1pRTldJNGFGVklYMmRvZGpGSE5rRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief 5-star review simply stating the service was very good.","key_phrases":["Very good"]},"Ci9DQUlRQUNvZENodHljRjlvT2pab1FsUklUSFpDTlRkQ2VrUkVUR1pWZFhKSmJrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","cleanliness"],"entities":{"technicians":[],"services":["roofing","roof-tear-off","roof-installation"],"problems":[]},"one_line_summary":"Repeat customer praises Bigfoot Roofing for competitive pricing, professionalism, and thorough cleanup across multiple residential and investment properties.","key_phrases":["Competitive pricing","professional, conscientious and dependable","Perfect from the tear off to the final clean up","several fix and flips"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWR2NtWjFlV0p0WjJWRFZGVTRNVWQ0ZWpoSVkxRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tKVFkwcEJkVkJWVlc4MGRrSlVaMmhWZHpsM2FrRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2t3dGVrbHNMVlZvYzBoSVFuaDVibTlDZGpCelZVRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tkV1UwOU1jRzAyV205aGNFZDJWRkJsUkRKemIzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises excellent service at a reasonable price and highly recommends the business.","key_phrases":["Excellent service","reasonable price","highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSURJODhHeWdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","communication","responsiveness","professionalism"],"entities":{"technicians":["Kyle"],"services":["roofing"],"problems":[]},"one_line_summary":"A long-term customer praises Kyle and his team for competitive pricing, honest communication, and consistently exceptional roofing service over nearly five years.","key_phrases":["almost 5 years","competitive on price","over deliver on service","best of the best"]},"Ci9DQUlRQUNvZENodHljRjlvT201S1ZWRTBibm90YzNGVFkySkxRMU13VkhaNE9GRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praised Bigfoot Roofing & Construction for doing an excellent job on their roof.","key_phrases":["excellent job","done on my roof"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkalEzUlFTRFF0WjJRM2NEUjBObFV6VEUxd1NsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","communication"],"entities":{"technicians":["Lance"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises Lance and the team for their professionalism, on-time performance, and outstanding customer service on a roofing project.","key_phrases":["Best hands down, from start to finish","very professional","started on time and finished on time","amazing customer service"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5d05HRktSbGRyVjBObFJVSk5Ra2xuYzA5MlZuYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25SMFZGTlZXRVJrUms1RlJUbEdTRVJLV1VveVYxRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tOaUxVcFBlbXBsTkhWcmMyeGxlRGMxUnpGME4zYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT210cmNHOUJjbWRQZUhwSE1IcENiSE5OWmt4MU5uYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","communication"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":["home-purchase-requiring-new-roof-urgently"]},"one_line_summary":"A real estate client had an urgent roof replacement need and Lance Holman delivered excellent customer service, making the experience amazing.","key_phrases":["amazing experience","needs a new roof ASAP","Lance Holman is a true asset","look forward to working with you more"]},"ChZDSUhNMG9nS0VPT1kzcFB1Z2NlQlpBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Clark"],"services":["roofing-consultation"],"problems":["roof-questions"]},"one_line_summary":"Customer praises Clark Pehrson for providing knowledgeable and helpful advice on roof-related questions.","key_phrases":["awesome advice and help","roof questions","appreciate your expertise"]},"ChdDSUhNMG9nS0VJQ004ZF96ei11ci13RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jeff"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer enthusiastically praises Jeff as the best in the industry and has repeatedly referred family and friends who have all been grateful.","key_phrases":["best in the industry","referred several of my family and friends","every single one of them have thanked me","best in the industry"]},"ChdDSUhNMG9nS0VJQ0FnTURvMmQ3el93RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Gerson"],"services":["roof-leak-repair"],"problems":["leaking-roof-on-a-relatively-new-installation"]},"one_line_summary":"Customer praises technician Gerson for expertly finding and fixing a leak in a fairly new roof and going above and beyond to prevent future issues.","key_phrases":["highly competent, hard working and knowledgeable","found and fixed the problem","went above and beyond","wonderful service"]},"ChZDSUhNMG9nS0VJQ0FnTUN3M2MzNFR3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage"]},"one_line_summary":"Customer had their roof fixed and praised the team for being friendly and fast.","key_phrases":["fixed my roof","friendly and fast","last year"]},"ChZDSUhNMG9nS0VJQ0FnSUR2MC1QVWVREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","professionalism"],"entities":{"technicians":["John"],"services":["roof-repair","painting","garage-door-repair"],"problems":["tree-fell-on-garage"]},"one_line_summary":"After a tree fell on their garage, Bigfoot Roofing handled all repairs responsively and on time, with John being especially great to work with.","key_phrases":["tree fell on our garage","extremely responsive, quick","always showed up on time","John was a pleasure to work with"]},"ChdDSUhNMG9nS0VJQ0FnSUN2eHFMa3hBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","cleanliness","scheduling"],"entities":{"technicians":["Lance"],"services":["reroof"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for a smooth reroof experience, highlighting salesman Lance's professionalism and the crew's efficient, clean work.","key_phrases":["Lance was professional, his presentation was very detailed","completed the reroof in 8 hours","cleaned up all the debris afterwards","The entire process was just as he stated"]},"ChdDSUhNMG9nS0VNS3E0N2o0X1lpb2lBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge","problem_resolution","punctuality"],"entities":{"technicians":["Blake","Nick"],"services":["roof-replacement","solar-panel-removal","insurance-claim-assistance"],"problems":["roof-damage-requiring-replacement","solar-panel-removal-needed-for-roof-replacement"]},"one_line_summary":"Customer praises Bigfoot Roofing for a fast roof replacement, professional crew, and exceptional help from salesman Blake navigating the insurance claims process.","key_phrases":["made my dreams come true","replaced extremely fast","great about walking me through the insurance claims","pro team come and remove solar panels"]},"ChZDSUhNMG9nS0VJQ0FnSUNIX3JQN0FREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","punctuality"],"entities":{"technicians":[],"services":["flat-roof-replacement"],"problems":["flat-roof-replacement-needed"]},"one_line_summary":"Bigfoot Roofing replaced the customer's flat roof in a single day and left the site spotlessly clean.","key_phrases":["replaced our flat roof","Did an Amazing Job","did it all in one Day","you didn't even know they were there"]},"ChZDSUhNMG9nS0VJQ0FnSURiN0tEalJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer had an excellent experience with Lance, who was knowledgeable and thorough, completing the roof replacement in one day with all documentation provided promptly.","key_phrases":["great experience from beginning to the end","went above and beyond answering my many questions","roof was completed in one day","would highly recommend"]},"ChZDSUhNMG9nS0VPcklzTGJjbGVXSUJnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Jacob"],"services":[],"problems":[]},"one_line_summary":"Jacob Isbell impressed the customer by being informative and answering all questions, earning their future business.","key_phrases":["great help","very informative","answered all my questions","definitely be working with him in the future"]},"ChdDSUhNMG9nS0VJQ0FnSUR6c2V5ajB3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is very pleased with their new roof and had a great experience working with Lance.","key_phrases":["Lance was fantastic to work with","very pleased with our new roof"]},"ChZDSUhNMG9nS0VJQ0FnSUR6b2VhLUFnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"A realtor hired Bigfoot Roofing for their own roof replacement and had the completed work independently inspected, which confirmed an excellent job by Lance and the team.","key_phrases":["happy to work with Lance and the team","hired our favorite inspector to inspect the completed work","report showed they did an excellent job","as Realtors, we have contact with many roofing companies"]},"ChdDSUhNMG9nS0VJQ0FnSURENl9LRTd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","pricing","professionalism","courtesy"],"entities":{"technicians":["Lance"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Lance for excellent communication, fair pricing, and outstanding craftsmanship on a roofing project in Jacksonville.","key_phrases":["amazing customer service","fair rates on roofing","answered so fast","best service in Jacksonville"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5aFpLMll3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge","pricing"],"entities":{"technicians":["John","Miguel"],"services":["flashing-repair","roof-repair"],"problems":["roof-flashing-damage"]},"one_line_summary":"Customer praises estimator John Conley and project manager Miguel Rodriguez for professionalism, integrity, and thorough communication during a flashing repair.","key_phrases":["impeccable integrity qualities hard to find these days","keeping me informed every step of the way","attention to detail","great asset to the company"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5OUxMUXZ3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises the professionalism of Lance the sales rep and the crew that completed the roof, highly recommending the company.","key_phrases":["Well done and professional roofing company","Highly recommend them","Starting with Lance, sales rep to the crew"]},"ChdDSUhNMG9nS0VJQ0FnSUM5MzRpeWtRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","punctuality","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roof-replacement","residential-roofing"],"problems":[]},"one_line_summary":"Bigfoot Roofing installed a new roof that exceeded expectations, with experienced crew finishing in two days and leaving the grounds clean.","key_phrases":["far exceeded our hopes","workmanship was excellent and timely","crew were very experienced","cleaned up all materials and the grounds"]},"ChdDSUhNMG9nS0VJQ0FnSUM5OGVqUnJRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","communication","scheduling","responsiveness","cleanliness","professionalism"],"entities":{"technicians":["Lance","Miguel"],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer had an excellent experience with Bigfoot Roofing, praising Lance's transparent quoting, Miguel's ongoing communication, and the team's thorough cleanup on a completed two-day roofing project.","key_phrases":["much lower than the other 6 estimates","explained everything that would happen","kept me informed every step of the way","very diligent in the clean up process"]},"ChZDSUhNMG9nS0VJQ0FnSUNOXzl2RGNREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer was highly impressed by Lance's roofing knowledge and detailed explanations during a consultation, and plans to move forward with a new roof through Bigfoot Roofing.","key_phrases":["very knowledgeable in the area of roofing","explained everything in detail","getting a new roof through Bigfoot Roofing","keep up the good work and professionalism"]},"ChdDSUhNMG9nS0VJQ0FnSUMxc2FDcml3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","punctuality","professionalism","cleanliness"],"entities":{"technicians":["Lance","Miguel"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for an excellent roof replacement experience, highlighting sales consultant Lance's expertise and project manager Miguel's organized, on-time execution and thorough cleanup.","key_phrases":["superb people skills","high expertise in the roofing system","started working very early and worked all day","very thorough in their clean up"]},"ChZDSUhNMG9nS0VJQ0FnSUNsM0otTERnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","scheduling","courtesy"],"entities":{"technicians":["Lance"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer had a great experience with Bigfoot Roofing, praising Lance's professionalism, competitive pricing, and quick turnaround time.","key_phrases":["price competitive","quick turn around time","great professional service","Lance is THE reason I chose Bigfoot"]},"ChZDSUhNMG9nS0VJQ0FnSUNsZ1B6VVVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","scheduling"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer had a great experience with a one-day roof replacement, praising Lance's professionalism and the crew's thorough cleanup.","key_phrases":["great experience from start to finish","Lance was professional and attentive","complete our roof in one day","100% recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUM1ck9UR2RnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","professionalism","punctuality","communication","pricing"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer highly recommends Bigfoot Roofing for a new roof installation, praising their professionalism, punctuality, communication, and competitive pricing throughout the entire project.","key_phrases":["courteous, professional, always on time","kept me updated constantly on everything","pricing was more than competitive","couldn't recommend any other company more highly"]},"ChZDSUhNMG9nS0VJQ0FnSURaM0tlaVBBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for top-notch workmanship, timely completion despite summer heat, and excellent cleanup.","key_phrases":["can't say enough good things","finished in a timely manner","workmanship was top notch","clean up was excellent"]},"ChdDSUhNMG9nS0VJQ0FnSURaNk1ES2lRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNabTZXYmNBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["roofing","general-contracting"],"problems":["mid-project-manager-change","minor-hiccups-during-project"]},"one_line_summary":"Customer had an overall great experience with Bigfoot Roofing despite a mid-project manager switch, praising the team's transparency, efficiency, and problem resolution.","key_phrases":["extremely nice, easy going and transparent","roofing team was efficient, friendly and hard working","always responded, produced what was promised","great experience even with a few minor hiccups"]},"ChdDSUhNMG9nS0VJQ0FnSUNabTZTc3NBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","communication","courtesy"],"entities":{"technicians":["Lance","Miguel"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is extremely impressed with Lance, Miguel, and the entire roofing team for their professionalism, speed, transparency, and quality work on a full roof replacement.","key_phrases":["blown away by their professionalism, integrity and sedulousness","very transparent and stick to their word","surprised how fast they were able to complete our roof","honest company"]},"ChdDSUhNMG9nS0VJQ0FnSUNaX04zUjNBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":["Lance"],"services":["roofing"],"problems":[]},"one_line_summary":"Lance from Bigfoot Roofing delivered excellent communication, follow-up, and fast turnaround that exceeded the customer's expectations.","key_phrases":["exceeded my expectations","explained the entire process","followed up with an email and text","superior customer service"]},"ChdDSUhNMG9nS0VJQ0FnSUNaZ0w3NS1nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","technical_knowledge","punctuality"],"entities":{"technicians":["Ethan","Mike"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer rates her third roof installation experience as exceptional, praising detailed communication and a two-day completion from Ethan Elmes and Mike Gordon.","key_phrases":["outstanding difference using Bigfoot Roofing","very detailed explanation of the entire process","roof was completed in two days","my roof looks fantastic"]},"ChZDSUhNMG9nS0VJQ0FnSURwNG9ENGZBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["Ethan"],"services":["roof-tarping","roof-leak-inspection"],"problems":["roof-leak","improperly-replaced-tarp"]},"one_line_summary":"Ethan provided thorough and professional service for a roof leak, quickly returning to correctly reinforce a tarp that had been improperly replaced by another party.","key_phrases":["very thorough exam of the roof","came back out quickly","took extra care in ensuring the tarp was placed correctly","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURwOExuNFVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge"],"entities":{"technicians":["Lance"],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer praises Lance's professionalism during the quote and commends the quick, clean roofing installation with quality materials and a great warranty.","key_phrases":["great professionalism","installation was quick, clean and well done","quality materials and great warranty"]},"ChdDSUhNMG9nS0VJQ0FnSUR4bV9tWGlBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","courtesy"],"entities":{"technicians":["Erber"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for outstanding professionalism, punctuality, and quality workmanship on a roof installation in Ft. Myers.","key_phrases":["outstanding from beginning to end","well organized and professional","precisely on time in every aspect","roof looks awesome"]},"ChdDSUhNMG9nS0VJQ0FnSUNKMklQaDhnRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","problem_resolution","professionalism","responsiveness"],"entities":{"technicians":["Calvin","Kyle"],"services":["roof-repair"],"problems":["roof-damage","delayed-response-to-issues"]},"one_line_summary":"After initial communication misunderstandings, Calvin and owner Kyle went above and beyond to repair the roof and explain the damage, earning a strong recommendation.","key_phrases":["went above and beyond","explained the damages to me","showed me how he handles business","work with Calvin who repaired my roof"]},"ChZDSUhNMG9nS0VJQ0FnSUR4aHF2NVNBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises the crew's workmanship on a roof replacement and highlights Lance's professional, informative customer service.","key_phrases":["very pleased with the workmanship","excellent customer service from Lance","very professional, straight forward and informative","We recommend Bigfoot Roofing"]},"ChdDSUhNMG9nS0VJQ0FnSUNSXzhxM2xRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","professionalism","pricing","technical_knowledge","cleanliness","scheduling","courtesy","responsiveness"],"entities":{"technicians":["Lance","Mike"],"services":["roof-replacement","shingle-installation"],"problems":["first-time-roof-replacement-experience","other-companies-gave-incomplete-estimates"]},"one_line_summary":"Customer praises Bigfoot Roofing for Lance Holman's thorough sales process, Mike Gordon's professional coordination, and the crew's skilled, courteous installation with excellent cleanup.","key_phrases":["no hidden costs","detailed timeline with precision","combination of art and technology","cleaned up the nails and older materials every few hours"]},"ChZDSUhNMG9nS0VJQ0FnSUNSdU9lOEVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","punctuality","professionalism"],"entities":{"technicians":["Lance"],"services":["roof-replacement","wind-mitigation-report"],"problems":[]},"one_line_summary":"Customer had a great experience with roof replacement, praising Lance's clear communication and timely delivery of the wind mitigation report.","key_phrases":["great experience with the replacement of my roof","explaining the process from beginning to end","wind mitigation report was provided in a timely manner","would recommend Bigfoot roofing to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSURoMy1ibU93EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","communication","cleanliness","professionalism","courtesy"],"entities":{"technicians":["Lance","Susan"],"services":["flat-roof-replacement"],"problems":["difficulty-finding-a-roofing-company-willing-to-replace-flat-roof-at-fair-price"]},"one_line_summary":"Customer praises Bigfoot Roofing for their fair pricing, clear communication from Lance, and accommodating service during a full flat roof replacement completed in one day.","key_phrases":["only one willing to replace my flat roof for a fair price","Lance kept me updated on all the steps","roof completely replaced in one day","will only use this company from now on"]},"ChZDSUhNMG9nS0VJQ0FnSURodlliOWJBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["small-roof-repair"],"problems":["small-roof-repair-needed"]},"one_line_summary":"Customer was impressed that Bigfoot Roofing treated a small repair with the same importance as a large job.","key_phrases":["small repair that needed attention","treated this job with the same importance as a big job","definitely use them for any future work"]},"ChdDSUhNMG9nS0VJQ0FnSURCNWRYbzBnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication","responsiveness"],"entities":{"technicians":["Eber"],"services":["roof-replacement"],"problems":["hurricane-ian-roof-damage"]},"one_line_summary":"Bigfoot Roofing did a wonderful job replacing the customer's roof after hurricane Ian, with courteous project management and helpful office staff.","key_phrases":["replaced our roof after hurricane Ian","did a wonderful job","Eber the project manager was courteous and very helpful","office staff was helpful every time I called"]},"ChdDSUhNMG9nS0VJQ0FnSURCcGZYR3NnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer was highly impressed by the Bigfoot Roofing crew's dedication and work ethic during her roof installation.","key_phrases":["worked from early morning till it was time to go","It was unbelievable","These people do care about their customers","you cant go wrong with hiring this company"]},"ChdDSUhNMG9nS0VJQ0FnSURCeE0zQTJ3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Eber"],"services":["project-management"],"problems":[]},"one_line_summary":"Customer is very satisfied with project manager Eber Gongora, praising his reliability and responsibility.","key_phrases":["very satisfied with Eber Gongora","did a great job","very reliable and responsible","recommend him to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSURCbUxPX3dnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","professionalism","communication","scheduling","cleanliness","technical_knowledge"],"entities":{"technicians":["Lance"],"services":["roof-replacement","hurricane-damage-repair","tear-off"],"problems":["hurricane-ian-roof-damage"]},"one_line_summary":"Customer Randy is highly satisfied with Bigfoot Roofing's professional, on-time, and detailed roof replacement after hurricane Ian damage.","key_phrases":["absolute pleasure","very professional and detailed in every manner","clean up was detailed","roof looks fabulous"]},"ChdDSUhNMG9nS0VJQ0FnSURCcUotUTJRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer is highly pleased with the prompt response and professionalism of the Bigfoot Roofing team and plans to recommend them.","key_phrases":["prompt response","professionalism of everyone involved","definitely recommend their services"]},"ChZDSUhNMG9nS0VJQ0FnSURCZ0x5UGJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","pricing","communication"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is extremely satisfied with Bigfoot's roof replacement, praising Lance's professionalism, honest communication, and an estimate that came in under budget.","key_phrases":["extremely happy with the professionalism and quality","professional and honest about all the details","very detailed with the estimating","actually cost less than estimated"]},"ChZDSUhNMG9nS0VJQ0FnSUNCOHRDMFN3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":["Lance"],"services":["roof-replacement","insurance-claim-roofing"],"problems":["insurance-company-requiring-a-new-roof","other-roofers-giving-runaround-on-details-and-costs"]},"one_line_summary":"Customer highly recommends Bigfoot Roofing for their honest, clear estimate and fair pricing on an insurance-required roof replacement.","key_phrases":["cut straight to what I needed","realistic estimate","good quality roof at a fair price","honest company"]},"ChdDSUhNMG9nS0VJQ0FnSUNCb29HYXpBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Ryian"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer had a great experience working with Ryian and his team at Bigfoot Roofing & Construction.","key_phrases":["great experience","Ryian and his team"]},"ChdDSUhNMG9nS0VJQ0FnSUNCak1uTXBRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","communication","responsiveness","professionalism","cleanliness","scheduling","technical_knowledge"],"entities":{"technicians":["Lance","Mike"],"services":["roof-replacement","hurricane-damage-repair"],"problems":["extensive-roof-damage-from-hurricane-ian"]},"one_line_summary":"Customer praises Bigfoot Roofing for exceptional punctuality, communication, and professionalism during a full roof replacement following Hurricane Ian damage.","key_phrases":["picked up on the first ring","arrived on time","entire site was clear of all evidence","cannot praise Lance Holman enough"]},"ChdDSUhNMG9nS0VJQ0FnSUQtbmNPV3NnRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":["unspecified-dissatisfaction-with-company"]},"one_line_summary":"Customer strongly advises against using this company but provides no specific details.","key_phrases":["Do not recommend this company"]},"ChdDSUhNMG9nS0VJQ0FnSUQtc2JTbm1RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","cleanliness","courtesy","communication"],"entities":{"technicians":["Mike"],"services":["roof-replacement"],"problems":["hurricane-ian-roof-damage"]},"one_line_summary":"Customer is highly impressed with Bigfoot Roofing's efficient and neat roof replacement after Hurricane Ian damage, praising Mike Gordon's communication throughout the process.","key_phrases":["absolutely amazing, efficient and very neat","on my roof at 6.30am","never in the dark","it looks awesome"]},"ChdDSUhNMG9nS0VJQ0FnSUQtanJ2TzNnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","communication"],"entities":{"technicians":["Eber","Chris"],"services":["insurance-coordination","roofing"],"problems":[]},"one_line_summary":"Customer praises Project Manager Eber for excellent crew supervision and cleanup, and Chris for outstanding insurance coordination.","key_phrases":["excellent job supervising work crew","clean up afterwards","fantastic with insurance coordination","Recommend!"]},"ChZDSUhNMG9nS0VJQ0FnSUQtanZtRllREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","scheduling"],"entities":{"technicians":["Mike"],"services":["roofing"],"problems":[]},"one_line_summary":"Mike Gordon and his crew delivered reliable roofing work from scheduling through a follow-up visit to ensure quality.","key_phrases":["spot on from the time we made our appointment","coming by to make sure it was done","roofing work","Mike Gordan & crew"]},"ChdDSUhNMG9nS0VJQ0FnSUMtMzg2eDhnRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":["unspecified-bad-experience"]},"one_line_summary":"Customer had a bad experience with Bigfoot Roofing & Construction but provided no specific details.","key_phrases":["not a good experience"]},"ChdDSUhNMG9nS0VJQ0FnSUMtcjhlX29RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","courtesy"],"entities":{"technicians":["Mike"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises manager Mike and the roofing crew for professionalism, helpfulness, and thorough cleanup during roof installation.","key_phrases":["Mike the manager is amazing","very professional through the entire process","cleaned up after and during the roof being installed","highly recommend this company"]},"ChZDSUhNMG9nS0VJQ0FnSUMtMXJPWGNBEAE":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":["insurance-claim-inspection"],"problems":["contractor-unwilling-to-visit-property-for-assessment"]},"one_line_summary":"Despite being referred by the customer's insurance company, the contractor showed no interest in visiting the home for an inspection.","key_phrases":["referred by our insurance company","very disinterested in coming out","look at our homes"]},"ChdDSUhNMG9nS0VJQ0FnSURlaHFxODRRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy","responsiveness"],"entities":{"technicians":["Lance"],"services":["re-roofing"],"problems":[]},"one_line_summary":"Customer praises Lance for making the re-roofing process smooth, informative, and well-managed from start to finish.","key_phrases":["made the process as easy as possible","LANCE WAS AMAZING","informative, and patient","Great guy. Great experience."]},"ChdDSUhNMG9nS0VJQ0FnSUN1bllELTR3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Lance","Miguel"],"services":["attic-ventilation","roofing"],"problems":["attic-ventilation-issue"]},"one_line_summary":"Customer praises Lance's professionalism and communication and Miguel's top-notch roofing work on an attic ventilation project.","key_phrases":["totally professional from start to finish","definition of professional, respectful, and courteous","clearly a top-notch roofer","looks like it has been a part of the roof since it was originally put on"]},"ChZDSUhNMG9nS0VJQ0FnSUN1aGJqTUlnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","pricing"],"entities":{"technicians":["John"],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer praises John Conley and Bigfoot Roofing for quality work, on-time installation, and great pricing.","key_phrases":["John Conley was pivotal","Quality work","on time install","price was great"]},"ChdDSUhNMG9nS0VJQ0FnSURXbXVhQTJnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for excellent communication, thorough cleanup, and an overall seamless and frustration-free experience.","key_phrases":["communicated each step","seamless process with no frustration","like they were never there","absolutely amazing"]},"ChdDSUhNMG9nS0VJQ0FnSUNXNmV6UzlBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Lance"],"services":["roof-installation","warranty-registration"],"problems":[]},"one_line_summary":"Customer praises salesman Lance for guiding them through the entire roofing process and staying engaged through warranty registration, resulting in a quality roof installed in under two days.","key_phrases":["excellent salesman","didn't just disappear after the sale","answer questions to the last step of warranty registration","roof looks good and was installed in less than two days"]},"ChdDSUhNMG9nS0VJQ0FnSUNXNmRpb2lBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","communication","cleanliness"],"entities":{"technicians":["Lance","Miguel"],"services":["roof-replacement"],"problems":["roof-replacement-needed","insurance-questions"]},"one_line_summary":"Bigfoot replaced the customer's roof with excellent professionalism, patience, and courteous service from Lance and Miguel's crew.","key_phrases":["courteous, knowledgeable, and professional","Lance answered all of them so well and with patience","Miguel and his crew worked fast, neat","Exceptional customer service and a beautiful new roof"]},"ChdDSUhNMG9nS0VJQ0FnSUNXZ1AzbTF3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","responsiveness","communication","courtesy","cleanliness","pricing"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Lance and the Bigfoot crew for professionalism, communication, courtesy, and thorough cleanup throughout a roofing project.","key_phrases":["great from start to finish","extremely professional and responsive","great cleanup at the end of the job","neighbors commented on the quality of the work"]},"ChdDSUhNMG9nS0VLNjF6SUtJcDhmbDN3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["warranty-transfer","shingle-repair","roof-inspection"],"problems":["shingle-fell-off-roof","warranty-transfer-deadline-missed"]},"one_line_summary":"Bigfoot Roofing honored a warranty transfer, repaired a fallen shingle, inspected the roof, and transferred the remaining 6-year warranty term to the new homeowner.","key_phrases":["honored the warranty","glued the shingle and inspected rest","no chance of leak due to overlap","warranty transferred for remaining 6 year term"]},"ChdDSUhNMG9nS0VJQ0FnSURtdzVHQXF3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing as a small local company that delivers big-company professionalism with personalized local treatment.","key_phrases":["small local company","all the professionalism of a big company","treatment you can only get from a local service","great people"]},"ChdDSUhNMG9nS0VJQ0FnSUNtLW9IaDFnRRAB":{"sentiment":"negative","sentiment_score":-1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"1-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNHLTVDSER3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNHaDhUYXB3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","responsiveness","problem_resolution","professionalism"],"entities":{"technicians":["John"],"services":["roof-inspection","roof-replacement","roof-installation"],"problems":["delayed-roof-replacement","insurance-claim-pressure-from-prior-contractor","rising-material-prices"]},"one_line_summary":"After a frustrating 6-month ordeal with another contractor, the customer hired Bigfoot Roofing and got a brand-new roof quickly at thousands of dollars less than the competitor's quote.","key_phrases":["John came out pretty much right away","thousands of (American) dollars less than the quote","Selection, installation, and settlement were a breeze","spectacular value"]},"ChdDSUhNMG9nS0VJQ0FnSUNHdXE3NmtRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","communication"],"entities":{"technicians":["Kyle"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Kyle the owner, praising him as trustworthy, responsive, and reliable.","key_phrases":["standup guy","trustworthy responsive and reliable","highly recommend","Kyle the owner"]},"ChZDSUhNMG9nS0VJQ0FnSUNHdUtxX2RnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Lance"],"services":["roofing-project-management"],"problems":[]},"one_line_summary":"Customer praises project rep Lance for being helpful, accommodating, and ensuring expectations were met.","key_phrases":["very helpful and accommodating","done to our expectation","Excellent customer service"]},"ChZDSUhNMG9nS0VJQ0FnSUNhMXRDelh3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","scheduling","professionalism"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Lance for being informative and responsive, and highlights the fast turnaround from material delivery to completed roof replacement.","key_phrases":["extremely informative and responsive","materials were delivered on a Friday and the roof was completely replaced on the following Monday","no shingles sitting on the roof for a month","great experience overall"]},"ChZDSUhNMG9nS0VJQ0FnSURLM2FMaVR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer was highly impressed with Lance's thorough quote and explanation, and the professional, efficient crew that completed their roof replacement.","key_phrases":["outstanding company","explain the entire processes as well as the time frame","very professional and speedy","couldn't be more impressed"]},"ChdDSUhNMG9nS0VJQ0FnSUR5LXRuN3lRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism","communication","responsiveness"],"entities":{"technicians":["Lance","Bruce","Miguel","Esvin","Kyle"],"services":["flat-roof-conversion","re-roofing","framing","drywall","front-porch-construction","front-door-installation"],"problems":["flat-roof-needing-pitch-conversion","aging-roof-replacement","front-porch-construction","front-door-replacement"]},"one_line_summary":"Customer praises Bigfoot Roofing for tackling a complex multi-phase renovation project at a reasonable price with highly professional crews.","key_phrases":["willing to tackle this project","very reasonable with their bid","very professional and did an exceptional job","could not be happier with the finished project"]},"ChZDSUhNMG9nS0VJQ0FnSUR5NnFfQVRnEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":["sprinkler-heads-damaged-by-crew-member"]},"one_line_summary":"Customer praises Bigfoot for quickly reimbursing sprinkler damage caused by a crew member, and recommends the company overall.","key_phrases":["very good job","running over some sprinkler heads","immediately paid","Would recommend Bigfoot"]},"ChdDSUhNMG9nS0VJQ0FnSUN5cHF2aDZBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","technical_knowledge"],"entities":{"technicians":["Lance"],"services":["roof-replacement","gutter-installation"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for excellent roof and gutter work completed quickly, with outstanding service from sales consultant Lance Holman.","key_phrases":["excellent, quality work","got the roof done in less than 2 days","went above and beyond throughout the entire process","pleasure to work with from start to finish"]},"ChdDSUhNMG9nS0VJQ0FnSURTenBEQnJnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURTNnJlR3NBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","responsiveness","punctuality","professionalism"],"entities":{"technicians":["Lance"],"services":["fascia-board-replacement","soffit-installation"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for completing a fascia board replacement and soffit installation in a single day, highlighting Lance's responsiveness and expertise.","key_phrases":["finish it in 1 day","wealth of information","highly responsive even during nonworking hours","Lance, you're the best"]},"ChdDSUhNMG9nS0VJQ0FnSUNpd1lUbG5RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Lance"],"services":["roof-installation"],"problems":["finding-a-trustworthy-roofing-contractor"]},"one_line_summary":"The customer and her husband felt confident and impressed with Lance and his crew's professionalism and personal touch during their roofing project.","key_phrases":["someone we felt we could trust","impressed with their work","personal touch in our treatment","Lance was great"]},"ChZDSUhNMG9nS0VJQ0FnSURDamI3bk1BEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","scheduling","problem_resolution","technical_knowledge","cleanliness","pricing","professionalism"],"entities":{"technicians":["Miguel"],"services":["roof-inspection","roof-repair"],"problems":["unexpected-repair","potentially-expensive-repair"]},"one_line_summary":"Customer praises representative Miguel for outstanding responsiveness, problem-solving, quality work, cleanup, and pricing on a roof repair.","key_phrases":["immediately was in touch","save us BIG TIME on the repair","quality of the work was a '10'","true asset to your organization"]},"ChdDSUhNMG9nS0VJQ0FnSUM4aFlqX2d3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","responsiveness"],"entities":{"technicians":["Lance"],"services":["new-roof-installation"],"problems":[]},"one_line_summary":"Customer highly recommends Lance at Bigfoot Roofing for his understanding, communication, and pleasant responsiveness throughout the roof purchasing process.","key_phrases":["one of the best salesman I've ever met","walked me thru the process","always pleasant","Ask for Lance"]},"ChZDSUhNMG9nS0VJQ0FnSUM4bUpuZVZ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","scheduling","professionalism","technical_knowledge"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises salesman Lance for clear communication and transparency, and is thrilled with the fast, high-quality roof replacement completed in two days.","key_phrases":["very informative and transparent","no question was left unturned","roof was done in 2 days","5 star service from start to finish"]},"ChZDSUhNMG9nS0VJQ0FnSUM4aUw2QkRREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Bigfoot Roofing for doing quality work efficiently.","key_phrases":["outstanding company","the work is done right","get in and get out","absolutely recommended"]},"ChZDSUhNMG9nS0VJQ0FnSUM4OEtlUVR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Lance"],"services":["re-roofing","historical-home-roofing"],"problems":["re-roof-of-a-historical-sorority-house-requiring-permits"]},"one_line_summary":"Bigfoot Roofing successfully completed a re-roof on a historical sorority house, with Lance providing expert, attentive service throughout the entire process.","key_phrases":["accepted the challenge of doing a re-roof","knowledgeable of the process in caring for historical homes","permits that needed to be pulled","treating us like the queens that we are"]},"ChdDSUhNMG9nS0VJQ0FnSUM4OE51THNRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURjOTRfdDN3RRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer expresses consistent satisfaction working with Bigfoot Roofing & Construction.","key_phrases":["always a pleasure","pleasure to work with"]},"ChdDSUhNMG9nS0VJQ0FnSURjcC1Iamd3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["Lance"],"services":["roof-replacement","den-remodel"],"problems":["older-house-presented-challenges-for-den-remodel"]},"one_line_summary":"Customer praises Bigfoot Roofing for excellent communication and creative problem-solving during a roof replacement and den remodel on an older home.","key_phrases":["constant communication at all times","solutions to overcome all issues","pleasure working with Lance","highly recommend Bigfoot"]},"ChdDSUhNMG9nS0VJQ0FnSURjcmVxTnVnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism","technical_knowledge","punctuality","communication","courtesy"],"entities":{"technicians":["Lance"],"services":["roof-replacement","roof-inspection","roof-estimate"],"problems":["needed-new-roof","high-quotes-from-other-companies"]},"one_line_summary":"Customer found Bigfoot Roofing through a personal referral and was thrilled with Lance's professionalism, competitive pricing, and quality roof replacement.","key_phrases":["estimate for over half off","arrived on the promised day","saved my family thousands of dollars","personal and caring touch"]},"ChZDSUhNMG9nS0VJQ0FnSURjMHZ1YUV3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Lance","Miguel"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer is highly pleased with Bigfoot Roofing's new roof installation, praising Lance and Miguel for delivering on their promises from start to finish.","key_phrases":["did what they said they would do","knew what they were doing","VERY pleased with our new roof","won't hesitate to recommend Bigfoot"]},"ChZDSUhNMG9nS0VJQ0FnSUNjdS0zWEl3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Lance"],"services":[],"problems":[]},"one_line_summary":"Customer praises Lance for being informative and excellent at his job.","key_phrases":["informative and awesome at his job","Thank you"]},"ChdDSUhNMG9nS0VJQ0FnSUNjMDVyeDl3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","communication"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises salesperson Lance for professionalism and knowledge, and commends the crew for exceptional roof replacement work.","key_phrases":["very professional and knowledgeable","politely answer all of our questions","crew was exceptional","fantastic job"]},"ChZDSUhNMG9nS0VJQ0FnSUNjdzhUMURREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing & Construction for being great people with integrity.","key_phrases":["great people","have integrity"]},"ChZDSUhNMG9nS0VJQ0FnSUNjMFlxZk13EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","responsiveness","courtesy","pricing"],"entities":{"technicians":["Lance","Kyle","Miguel"],"services":["roof-replacement","roofing-quote"],"problems":["needed-material-ordered-to-finish-project"]},"one_line_summary":"Customer praises Bigfoot Roofing for attentive quoting, consistent project updates, and personal outreach from both the owner and project manager during her roof replacement.","key_phrases":["actually listened to me and gave me a quote based on my needs","kept me updated at all times with each step","the owner, Kyle, himself called to update me","project manager Miguel stopped by to update me in person"]},"ChZDSUhNMG9nS0VJQ0FnSURzcHAzOFpBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","communication","cleanliness","problem_resolution"],"entities":{"technicians":["Lance","Esvin"],"services":["roof-repair","ceiling-repair","interior-painting"],"problems":["leaking-roof","interior-water-damage"]},"one_line_summary":"Lance and Esvin delivered prompt, professional, and thorough roof repair, ceiling repair, and interior painting, impressing the customer enough to hire Bigfoot for a whole-house paint job.","key_phrases":["roof did NOT need to be replaced, but rather repaired","leave every work area immaculately cleaned","followed-up often","outstanding work while fixing the ceiling and painting"]},"ChZDSUhNMG9nS0VJQ0FnSUNzbXZyV0tREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge","communication","scheduling"],"entities":{"technicians":["Lance"],"services":["roof-replacement","ridge-vent-installation","siding-replacement"],"problems":[]},"one_line_summary":"Repeat customer praises Bigfoot Roofing for a fast, clean roof replacement with helpful advice from representative Lance.","key_phrases":["Everything was as promised","how quickly it was done and on how great it looks","ridge vent vs the other vents we had","cleaned up everything very well"]},"ChZDSUhNMG9nS0VJQ0FnSURVdHB6YkhBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism","communication","punctuality"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises fair pricing, excellent workmanship, and attentive service from representative Lance Holman during a full roof replacement.","key_phrases":["pricing was very fair","quality of the work was Excellent","extremely friendly and attentive","does everything they say within the time frame"]},"ChZDSUhNMG9nS0VJQ0FnSURNNTZUTGFREAE":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["technical_knowledge","communication","cleanliness","professionalism","courtesy"],"entities":{"technicians":["Kyle","Miguel"],"services":["new-roof-installation","shingle-roofing","gutter-cleaning"],"problems":[]},"one_line_summary":"Customer praises Kyle, Miguel, and their crew for exceptional attention to detail, communication, cleanliness, and a flawless new roof installation that impressed even the city inspector.","key_phrases":["attention to detail from the beginning was amazing","final cleanup was perfect right down to my very clean gutters","city inspector was impressed","LOVE my new roof"]},"ChdDSUhNMG9nS0VJQ0FnSURNbFBDTTlBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","professionalism","communication"],"entities":{"technicians":[],"services":["roofing-installation","insurance-claim-assistance"],"problems":[]},"one_line_summary":"The team impressed the customer with thorough roofing installation, diligent insurance follow-up, and careful site cleanup including plant protection.","key_phrases":["great job cleaning up the site","protecting the plants","follow up with the insurance company","from sales, to installation"]},"ChdDSUhNMG9nS0VJQ0FnSUNNeGRMTjhRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUMweWNmMElREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","professionalism","communication","scheduling","problem_resolution"],"entities":{"technicians":["Ryan"],"services":["roofing","gutter-installation","exterior-painting"],"problems":[]},"one_line_summary":"Customer is extremely satisfied with roofing, gutter, and exterior painting services, praising professionalism, scheduling, and communication throughout.","key_phrases":["exceptional services","went exactly as scheduled","no surprises after services were rendered","they really deserve better than 5 Stars"]},"ChZDSUhNMG9nS0VJQ0FnSUMwMTZHZkJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge","responsiveness"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":["aging-or-damaged-roof-requiring-replacement"]},"one_line_summary":"Customer is highly satisfied with a smooth and high-quality roof replacement, praising Lance's professionalism, communication, and commitment throughout the process.","key_phrases":["completed quickly with quality work","take the time to explain whatever concerns","unyielding commitment made me feel like I was his only customer","level of professionalism and integrity is undeniable"]},"ChdDSUhNMG9nS0VJQ0FnSURVdDVPQl93RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","professionalism","scheduling"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":["aging-roof-needing-replacement-before-hurricane"]},"one_line_summary":"Customer is happy with a timely roof replacement completed before Hurricane Dorian, praising Lance's attentive service from start to finish.","key_phrases":["roof replaced before Hurricane Dorian","helped us from start to end","answered all our questions","done on schedule"]},"ChZDSUhNMG9nS0VJQ0FnSURVeHBHd0JREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","communication","pricing","professionalism","courtesy"],"entities":{"technicians":["John"],"services":["roof-replacement","skylight-installation","window-installation","drywall","insulation","lighting","stucco","siding","gutter-installation","flooring","painting","home-reconstruction"],"problems":["hurricane-michael-damage"]},"one_line_summary":"Bigfoot Roofing completed a full home reconstruction after Hurricane Michael on time and on budget, earning high praise for communication, professionalism, and quality of work.","key_phrases":["always on time","answered our phone calls and texts","On time! On budget!","John is the BEST"]},"ChZDSUhNMG9nS0VJQ0FnSURVcEt6eFF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":["aging-roof-replacement"]},"one_line_summary":"The chapel praises Bigfoot Roofing for excellent quality work on a full roof replacement, highlighting lead professional Lance Holman's outstanding performance from start to finish.","key_phrases":["excellent service and quality work","24 years old roofing replacement project","amazing job to start to the end","make sure job gets done successfully"]},"ChdDSUhNMG9nS0VJQ0FnSUNVMzhyZDNnRRAB":{"sentiment":"negative","sentiment_score":-1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"1-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUM0bkxEZi1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","courtesy","responsiveness"],"entities":{"technicians":["Lance"],"services":["roof-replacement","architectural-shingles"],"problems":[]},"one_line_summary":"Customer is highly pleased with her Barkwood Architectural shingle roof replacement and praises sales consultant Lance for his responsiveness and courtesy.","key_phrases":["simply beautiful","pleased with the workmanship and clean-up","always answered my calls","provided assistance when I needed"]},"ChZDSUhNMG9nS0VJQ0FnSURZbTZXVk53EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Bigfoot Roofing completed a full roofing job in a single day, arriving on time, working professionally, and leaving the site spotless.","key_phrases":["showed up at 7:30 am","worked hard and professionally all day","completed in a single day","great job cleaning up"]},"ChdDSUhNMG9nS0VJQ0FnSURZNjViZ3ZBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","professionalism","cleanliness","communication","technical_knowledge"],"entities":{"technicians":["Lance"],"services":["roof-installation","estimates-bids"],"problems":[]},"one_line_summary":"Customer is highly satisfied with their new roof installation, praising the entire Bigfoot team from scheduling staff to field estimator Lance and the onsite crew.","key_phrases":["10 out of 10","Lance was honest and followed through","crew was efficient, organized & tidy","highly recommend Bigfoot"]},"ChdDSUhNMG9nS0VJQ0FnSURZbGVLUF9RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","scheduling","responsiveness","professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":["hurricane-michael-roof-damage"]},"one_line_summary":"After hurricane Michael damage, customer chose Bigfoot Roofing for their significantly lower pricing, faster scheduling, and high-quality roof replacement work.","key_phrases":["THOUSANDS cheaper than the others","able to get to our roof sooner than they had originally said","take pride in their work","would recommend them to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSURZa3NURHBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","punctuality","professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer raves about the craftsmanship of their roof replacement, noting the crew arrived on time and delivered a beautiful finished product.","key_phrases":["constantly get compliments on the craftsmanship","wonderful job","was here when they said","beautiful roof"]},"ChdDSUhNMG9nS0VJQ0FnSURZOU9HMG9BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","professionalism","courtesy"],"entities":{"technicians":["Lance"],"services":["roofing","quoting"],"problems":[]},"one_line_summary":"A real estate agent highly recommends Lance for his exceptional communication, responsiveness, and old-fashioned customer service across multiple projects.","key_phrases":["Lance is the ONLY one I trust","always answers my calls, texts and emails","incredibly prompt to get quotes out","genuine, old-fashioned customer service"]},"ChdDSUhNMG9nS0VJQ0FnSURvOF95a3dBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","pricing","scheduling","technical_knowledge","communication"],"entities":{"technicians":["Lance","Kyle","Miguel"],"services":["roof-replacement","interior-damage-repair"],"problems":["roof-replacement-needed","interior-damage"]},"one_line_summary":"Customer praises the entire Bigfoot Roofing team for their professionalism, fair pricing, smooth scheduling, and expert on-site supervision during a roof replacement and interior repair project.","key_phrases":["amazing team of professionals that delivered on every level","priced our job so easily and reasonably","goes the extra mile in customer satisfaction","top notch on site supervision"]},"ChdDSUhNMG9nS0VJQ0FnSURJcjcyaXFRRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["pricing","punctuality","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["roof-leak-repair"],"problems":["roof-leak"]},"one_line_summary":"Customer had a roof leak repaired at a reasonable price, though it took multiple visits to fully resolve the issue with no extra charge.","key_phrases":["reasonably priced","took a bit longer than I would prefer","failed to fix the leak the first time","came back and made additional repairs without additional charges"]},"ChZDSUhNMG9nS0VJQ0FnSURJcTlTTFFREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["hurricane-damage-repair"],"problems":["hurricane-damage-from-hurricane-michael"]},"one_line_summary":"Customer highly recommends Bigfoot Roofing for being honest, responsive, and doing great work after Hurricane Michael damage in Panama City.","key_phrases":["honest, reliable contractors","So responsive and great work","can't recommend them enough","hard to find honest contractors after the hurricane"]},"ChZDSUhNMG9nS0VJQ0FnSUNJemJidkp3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is very pleased with the roofing work completed by Bigfoot Roofing & Construction.","key_phrases":["did our roof","very pleased"]},"ChZDSUhNMG9nS0VJQ0FnSUNJOWZLYlBnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","communication"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is extremely happy with Bigfoot Roofing's work, praising Lance for delivering the job exactly as promised and on time.","key_phrases":["great to deal with","exactly the job at the exact time","extremely happy with the roof","service before, during and after the sale"]},"ChZDSUhNMG9nS0VJQ0FnSUNJZ2RUVk9BEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","technical_knowledge","professionalism","responsiveness","communication","scheduling","courtesy"],"entities":{"technicians":["Lance","John","Kyle"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer highly recommends Bigfoot Roofing after a smooth roof installation with a fair price, knowledgeable crew, and outstanding customer service from Lance, John, and Kyle.","key_phrases":["best customer service","Very knowledgeable crew","did not ask for balance until completely satisfied","HIGHLY recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNJaW9PNEdBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","professionalism","communication","responsiveness","problem_resolution","cleanliness","scheduling","courtesy"],"entities":{"technicians":["Damien","Josh","Grayland","John"],"services":["shingle-repair","soffit-repair","storm-damage-restoration"],"problems":["wind-damage-to-roof-shingles","soffit-damage","hurricane-damage-to-home"]},"one_line_summary":"After Hurricane Michael, Bigfoot Roofing's Damien and team delivered prompt, professional, and complete roof and soffit repairs for an elderly homeowner, meeting a strict deadline.","key_phrases":["HE SHOWED UP!","above all PROFESSIONAL","Damien delivered on his promises","job was accomplished in a first class fashion"]},"ChdDSUhNMG9nS0VJQ0FnSUN3eXNtWWdRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","cleanliness","communication","pricing"],"entities":{"technicians":[],"services":["roof-replacement","wood-rot-repair","florida-room-tie-in"],"problems":["wood-rot","florida-room-integration","debris-cleanup-concerns"]},"one_line_summary":"After a rigorous two-month vetting of over a dozen companies, Cameron chose Bigfoot and was thoroughly impressed by their professionalism, workmanship, and thorough cleanup.","key_phrases":["absolutely outstanding job","vetted for over two months","two hours canvassing the yard for debris","professional roofing company"]},"ChdDSUhNMG9nS0VJQ0FnSURndUpud3NnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","technical_knowledge","cleanliness","professionalism","courtesy"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":["nail-cleanup-concern-after-roof-replacement"]},"one_line_summary":"Customer praises Lance and the roofing team for excellent communication, thorough cleanup, and a beautiful roof replacement that neighbors have noticed and complimented.","key_phrases":["making me feel like I was his only client","everything was cleaned up","we didn't have any nails left behind","neighbors stop by to compliment us on how nice the new roof looks"]},"ChdDSUhNMG9nS0VJQ0FnSURRMFphTTdRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","punctuality","cleanliness","communication"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for Lance's professionalism, reasonable pricing, on-time crew arrival, clean worksite, and excellent office staff.","key_phrases":["Lance is very professional and honest","scheduled at 8:00am and they was there WORKING at 8:00am","only evidence that they was there is my new beautiful roof","office staff customer service is awesome"]},"ChdDSUhNMG9nS0VJQ0FnSURna01hSHZnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Lance"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises sales consultant Lance Holman for outstanding communication and a seamless roofing experience from start to finish.","key_phrases":["100% wonderful experience","right on Target, from beginning to end","Nothing was left undone","best customer service in mind"]},"ChdDSUhNMG9nS0VJQ0FnSURRMGNiQmtRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":["hurricane-irma-roof-damage"]},"one_line_summary":"After Hurricane Irma, the customer found Bigfoot Roofing trustworthy and knowledgeable, particularly praising Lance, and has since recommended them to neighbors.","key_phrases":["hard time finding someone we felt comfortable with","Lance was very knowledgeable, friendly, and trustworthy","put our minds at ease","highly recommend Bigfoot to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNnMXN5dldREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","professionalism","scheduling"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer was very pleased with their roof replacement, praising rep Lance's knowledge and no-pressure approach, and noting the job was completed in a single day.","key_phrases":["very knowledgeable and not trying to pressure me","they do quality work","Roof was done in one day","they were the best choice"]},"ChZDSUhNMG9nS0VJQ0FnSUNnM0tudlF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Lance"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer had a great experience with Bigfoot Roofing from initial meeting with Lance through project completion and would highly recommend them.","key_phrases":["pleasure to work with","crew worked efficiently","very professional","use them exclusively for all future roofing needs"]},"ChdDSUhNMG9nS0VJQ0FnSURBOWRTajdnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","responsiveness","communication","technical_knowledge","problem_resolution"],"entities":{"technicians":["Lance","John"],"services":["roof-repair","interior-drywall-repair","painting","fence-replacement","insurance-claim-assistance"],"problems":["hurricane-irma-damage","roof-damage","interior-drywall-damage","fence-damage"]},"one_line_summary":"After Hurricane Irma, the customer was highly impressed by Bigfoot Roofing's swift response, quality repairs, and professionalism handling a complex insurance claim.","key_phrases":["amazed by the quality of repairs","professionalism and respectfulness of everyone involved","first call was my best call","work within my insurance settlement"]},"ChZDSUhNMG9nS0VJQ0FnSURRZ3QtMVVBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the roofing job, praising the great price and friendly service.","key_phrases":["amazing job on our roof","Great price","friendly service","No complaints here"]},"ChZDSUhNMG9nS0VJQ0FnSUN3c0pUck5BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","communication","courtesy"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Lance for excellent, professional roofing work, early arrival, and thorough communication throughout the job.","key_phrases":["excellent job on my roof","very professional job","were there early to start","answered all my questions"]},"ChdDSUhNMG9nS0VJQ0FnSURRMUt6SHdBRRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["professionalism","communication","cleanliness","responsiveness","technical_knowledge","scheduling"],"entities":{"technicians":["Lance","John"],"services":["tear-off-and-reroof","multi-unit-roofing"],"problems":[]},"one_line_summary":"Apartment owners give Bigfoot Roofing a perfect rating for professionalism, communication, cleanliness, and quality on a nine-quadraplex reroof project.","key_phrases":["quality of the job is 10/10","cleanliness of the jobsite, which was picked up and cleaned each and every day","Communication and customer relations rating is definitely a 10/10","highly recommend their services"]},"ChdDSUhNMG9nS0VJQ0FnSUNRc19uZTZBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Lance"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is highly satisfied with their new roof and praises Lance for his attentive, communicative service throughout the entire project.","key_phrases":["couldn't be more pleased with my new roof","Lance was there every step of the way","all of my questions were answered","outstanding service"]},"ChdDSUhNMG9nS0VJQ0FnSUNBd0lLQzNRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","pricing","communication"],"entities":{"technicians":["John"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the quality of workmanship, competitive pricing, and friendly office support from John for her new roof.","key_phrases":["Great workmanship and great price","John in the office is super friendly and helpful","Couldn't be happier with my new roof"]},"ChdDSUhNMG9nS0VJQ0FnSURna3VISXF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","cleanliness","technical_knowledge","communication"],"entities":{"technicians":["Lance","Bruce","John"],"services":["roof-replacement","chimney-repair"],"problems":["hurricane-irma-roof-damage","chimney-damage"]},"one_line_summary":"Customer had her hurricane Irma-damaged roof replaced and chimney repaired by Bigfoot Roofing, praising the professionalism, courtesy, and cleanup of the crew.","key_phrases":["couldn't get anyone to come out","very professional and gave me an estimate on site","great job of cleaning up","hard to find great work and great customer service"]},"ChdDSUhNMG9nS0VJQ0FnSURRdjV5eDJBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","professionalism","cleanliness"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":["hurricane-irma-damage"]},"one_line_summary":"Customer was highly impressed with Bigfoot Roofing's attention to detail, early scheduling, and thorough cleanup after replacing a hurricane-damaged roof.","key_phrases":["amazed at their attention to detail","early opening for the next week","no debris left anywhere","Top notch company"]},"ChZDSUhNMG9nS0VJQ0FnSUN3cXRiRWFBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","pricing"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer highly recommends Bigfoot Roofing for their professionalism, responsiveness, and accurate estimate on a roof replacement in October 2017.","key_phrases":["very professional with their work","extremely responsive","estimate was very accurate","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNndU5iR3BnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","technical_knowledge","pricing"],"entities":{"technicians":[],"services":["minor-roof-repairs"],"problems":[]},"one_line_summary":"Customer has used Bigfoot Roofing twice for minor repairs and praises their communication, workmanship, and reasonable pricing.","key_phrases":["used Big Foot Roofing twice","great communication","great workmanship","reasonable prices"]},"ChZDSUhNMG9nS0VJQ0FnSUNnazdURGRnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["house-painting","roof-replacement"],"problems":["17-year-old-aging-roof"]},"one_line_summary":"Customers were so satisfied with Bigfoot's house painting that they hired them again to replace their aging roof.","key_phrases":["couldn't be happier","great job","hired them to replace our 17 year old roof","would recommend Bigfoot"]},"ChdDSUhNMG9nS0VJQ0FnSURRdTlhNy1BRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNnbk15SldBEAE":{"sentiment":"negative","sentiment_score":-1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"1-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUN3emJXSTRRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Alex"],"services":["roofing","painting","restoration"],"problems":["rental-house-in-poor-condition"]},"one_line_summary":"Customer praises Bigfoot Roofing for expertly roofing, painting, and restoring a run-down rental property, calling Alex Watson a miracle worker.","key_phrases":["Bigfoot Roofing and Construction is the BEST","miracle worker","roof, paint, and restore a rental house that was a mess","worked so hard to get everything done quickly"]},"ChZDSUhNMG9nS0VJQ0FnSURRaXZPN1BnEAE":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["exterior-painting","trim-work"],"problems":["permits-not-pulled","unlicensed-subcontractors-hired","contracted-paint-substituted-with-cheaper-alternative","paint-peeling-off-trim","state-case-filed-against-contractor"]},"one_line_summary":"Customer alleges Bigfoot Roofing failed to pull permits, used unlicensed subcontractors, substituted cheaper paint than contracted, causing peeling trim and resulting in a state case against them.","key_phrases":["didn't pull permits","unlicensed subcontractors","switched for cheap paint","case with the state"]},"ChZDSUhNMG9nS0VJQ0FnSURnN3QzTVRnEAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["responsiveness","problem_resolution","punctuality","communication","professionalism"],"entities":{"technicians":["Kyle"],"services":["roof-leak-repair","ceiling-repair"],"problems":["recurring-roof-leak","ceiling-damage","unresponsive-staff-before-escalation"]},"one_line_summary":"Customer experienced initial runaround but was ultimately satisfied after escalating directly to Kyle, who resolved the roof leak quickly.","key_phrases":["got the run around","Kyle got the job done within 7 days","don't deal with anyone but Kyle","confident it's fixed"]},"ChZDSUhNMG9nS0VJQ0FnSURnM2FqVkpREAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["communication","responsiveness","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roof-repair-estimate","roof-replacement"],"problems":["displaced-roof-tiles-from-neighbor-s-construction-work","no-follow-up-on-estimate","refused-to-perform-partial-roof-repair"]},"one_line_summary":"Customer was ignored for two weeks after requesting a repair estimate, then told her nearly-new roof needed full replacement before being informed the company only accepts full replacements.","key_phrases":["heard nothing","entire roof needed to be replaced","only a few years old","weren't taking any roof repairs"]},"ChRDSUhNMG9nS0VJQ0FnSUNRa29SVxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","problem_resolution","pricing","communication"],"entities":{"technicians":["Alex"],"services":["roof-replacement","decking","fascia-repair","solar-tube-replacement","skylight-replacement","wind-mitigation-report"],"problems":["over-30-sheets-of-decking-needed","extensive-fascia-damage-from-former-owner-neglect","solar-tube-and-skylight-needed-replacement"]},"one_line_summary":"Customer is highly satisfied with Bigfoot Roofing's full roof replacement project, praising Alex Watson's thorough planning, paperwork assistance, and the crew's post-job cleanup.","key_phrases":["all the planning, permits, follow ups","helped us lower our homeowner's insurance","raked our yard and cleaned up any debris","fantastic company to deal with"]},"ChdDSUhNMG9nS0VJQ0FnSUNRM2RyRnNnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism","cleanliness","pricing","punctuality"],"entities":{"technicians":["Alex"],"services":["roof-replacement"],"problems":["obstacle-during-roofing-job"]},"one_line_summary":"Customer was highly satisfied with Bigfoot's fast, clean, and affordable full roof replacement, praising Alex Watson's attentive service and problem resolution.","key_phrases":["entire roof replaced in one day","left the job site clean","threw in a discount","my satisfaction was 100% their priority"]},"ChZDSUhNMG9nS0VJQ0FnSUNRXzhQSkdnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism","scheduling","problem_resolution"],"entities":{"technicians":["Kyle","Mike"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for competitive pricing, flawless execution, and on-schedule roof replacement on Amelia Island.","key_phrases":["every aspect performed in an exceptional manner","pricing was extremely competitive","jobs flawlessly","commitment to customer satisfaction is absolute"]},"ChZDSUhNMG9nS0VJQ0FnSURBN01qZmFnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","pricing","punctuality"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for a smooth, on-time complete roof replacement at a competitive price with a professional and knowledgeable salesperson.","key_phrases":["complete roof replacement","very professional and knowledgeable","very competitive price","completed on time"]},"ChdDSUhNMG9nS0VJQ0FnSUN3MnQySHNRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["cleanliness","technical_knowledge","professionalism","courtesy","pricing"],"entities":{"technicians":[],"services":["roof-installation","shingle-replacement","wood-replacement","underlayment-installation"],"problems":["roof-replacement-needed","bad-wood"]},"one_line_summary":"Customer is highly pleased with Bigfoot's meticulous roof installation, competitive pricing, thorough cleanup, and courteous professionalism.","key_phrases":["clean-up was so complete as to make it appear they had never been here","extremely meticulous with the needed replacement of bad wood","pricing was very competitive","measures were taken to exceed or meet all of the current building code requirements"]},"ChZDSUhNMG9nS0VJQ0FnSUNReE5Dd2VBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","cleanliness","professionalism","responsiveness"],"entities":{"technicians":["Alex"],"services":["roof-repair","roofing-estimate"],"problems":["difficulty-getting-contractors-to-respond","needed-roof-work-done"]},"one_line_summary":"Customer praised Bigfoot Roofing for prompt responsiveness, clear communication, meticulous crew work, and exceptional post-job cleanup after other contractors failed to even provide estimates.","key_phrases":["arrived a few minutes early","meticulous, organized, and finished the job in a timely manner","wasn't able to find a single nail in my yard","will definitely use them again"]},"ChdDSUhNMG9nS0VJQ0FnSURBZ09PdDRBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer was referred by a friend and confirms Bigfoot Roofing is fast, reliable, and reasonably priced.","key_phrases":["fast and reliable","prices are very reasonable","recommended by a friend","same experience"]},"ChdDSUhNMG9nS0VJQ0FnSURRdG83a3dnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","punctuality"],"entities":{"technicians":[],"services":["re-roofing"],"problems":[]},"one_line_summary":"Customer was very satisfied with a re-roof project, praising the accurate estimate, professional crew, and their dedication to completing the job.","key_phrases":["very satisfied with my re-roof","estimate was accurate","crews got there early and stayed late","gladly recommend BigFoot Roofing"]},"ChZDSUhNMG9nS0VJQ0FnSURRaHRqT0NREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":["re-roofing","shingle-installation"],"problems":[]},"one_line_summary":"Customer praises Bigfoot Roofing for a quick, accurate quote and a completed re-roofing job that came in under the estimated cost.","key_phrases":["quick and accurate quote","slightly less than I was quoted","work was performed quickly","definitely recommend Bigfoot"]},"ChdDSUhNMG9nS0VJQ0FnSURnemFmcHJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":["Kyle"],"services":["roof-repair","roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Kyle and his team for being prompt, courteous, and delivering on their promises for roof repair/replacement.","key_phrases":["performed as promised, when promised","initial experience was outstanding","would definitely recommend Kyle and his team","looking for roof repair/replacement"]},"ChdDSUhNMG9nS0VJQ0FnSUN3c0t6VnBRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","punctuality","cleanliness","courtesy","professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer chose Bigfoot after comparing estimates and was very satisfied with the fair pricing, punctual crew, quality workmanship, and thorough cleanup.","key_phrases":["the price right","showed up on time","great job on the roof and with cleanup","courteous, reliable, hard-working gentlemen"]},"ChdDSUhNMG9nS0VJQ0FnSUN3bTVxcDRRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Kyle"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer had an excellent experience with Bigfoot Roofing, praising Kyle's promptness and the professional quality of work.","key_phrases":["excellent experience","Kyle was prompt","performed quickly and professionally","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURnMU8yVGxRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","communication"],"entities":{"technicians":[],"services":["insurance-claim-assistance","roof-repair"],"problems":["insurance-claim","roof-damage-requiring-repair"]},"one_line_summary":"Julie had a fantastic experience with Bigfoot Roofing, praising their knowledgeable staff who guided her through an insurance claim and ensured repairs were completed to her satisfaction.","key_phrases":["fantastic experience","knew what he was doing","helped with my insurance claim","done to my satisfaction"]},"ChZDSUhNMG9nS0VJQ0FnSURROHZ1dEVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","punctuality","professionalism","cleanliness"],"entities":{"technicians":[],"services":["roof-installation"],"problems":["needed-new-roof"]},"one_line_summary":"Customer chose Bigfoot for best overall value after getting five estimates and was impressed by the punctual, professional crew's installation and meticulous cleanup.","key_phrases":["best overall value","arrived on time","very professional and friendly","meticulous cleanup of our property"]}},"faq":[{"question":"Is Bigfoot Roofing & Construction professional?","answer":"Based on 184 reviews mentioning professionalism & conduct, 97.8% report positive experiences. Customers frequently mention \"very professional\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2sxcU56UmxSMXAzVDBKQ1ZITXhla2Q2UjNSVWRFRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pKa1JHcG1iWFJQY2pGbE5XVnVNazV0T1d4TWMyYxAB","Ci9DQUlRQUNvZENodHljRjlvT21scFEyVlhjbVZ2VW5CblpIWm5ibmhmUVdsTlNYYxAB"]},{"question":"Is Bigfoot Roofing & Construction good at communicating with customers?","answer":"Based on 113 reviews mentioning communication & updates, 98.2% report positive experiences. Customers frequently mention \"Great communication\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pKa1JHcG1iWFJQY2pGbE5XVnVNazV0T1d4TWMyYxAB","Ci9DQUlRQUNvZENodHljRjlvT21scFEyVlhjbVZ2VW5CblpIWm5ibmhmUVdsTlNYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2w5RGJGTkZia1JoVEhCNFJHcFVTV2N4V2tkTmJWRRAB"]},{"question":"Is Bigfoot Roofing & Construction knowledgeable and skilled?","answer":"Based on 76 reviews mentioning technical knowledge & expertise, 96.1% report positive experiences. Customers frequently mention \"Great workmanship\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2sxcU56UmxSMXAzVDBKQ1ZITXhla2Q2UjNSVWRFRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pKa1JHcG1iWFJQY2pGbE5XVnVNazV0T1d4TWMyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xRMU5EWk5hMnRtUW5wa1RWZFlVSGg1TUd4cFNYYxAB"]},{"question":"Is Bigfoot Roofing & Construction on time for appointments?","answer":"Based on 55 reviews mentioning punctuality & on-time service, 98.2% report positive experiences. Customers frequently mention \"fast\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21scFEyVlhjbVZ2VW5CblpIWm5ibmhmUVdsTlNYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pOaFNXNWhiblF4VjI1VVExZHZXbmxyUW5wWWVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tNeU0zaElibkJpYkhWclFUZFpOMFZpUkcxcmFGRRAB"]},{"question":"Is Bigfoot Roofing & Construction courteous and friendly?","answer":"Based on 53 reviews mentioning courtesy & friendliness, 100% report positive experiences. Customers frequently mention \"nice to boot!\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5a05sUnBaSGN5VXpVNWFVWkNWRlJYZHpsSFFrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xKMmFVc3lkVkJ1YkZwVVlVbHBReTFDV1dScmRHYxAB","Ci9DQUlRQUNvZENodHljRjlvT21Sd04xRkNSVWRaWkdZNFpGaDBTRGRZVGtNdFowRRAB"]},{"question":"Is Bigfoot Roofing & Construction affordable and fairly priced?","answer":"Based on 51 reviews mentioning pricing & value, 98% report positive experiences. Customers frequently mention \"Great price\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2sxcU56UmxSMXAzVDBKQ1ZITXhla2Q2UjNSVWRFRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tNeU0zaElibkJpYkhWclFUZFpOMFZpUkcxcmFGRRAB","Ci9DQUlRQUNvZENodHljRjlvT21Sd04xRkNSVWRaWkdZNFpGaDBTRGRZVGtNdFowRRAB"]},{"question":"Is Bigfoot Roofing & Construction clean and tidy?","answer":"Based on 50 reviews mentioning cleanliness & tidiness, 98% report positive experiences. Customers frequently mention \"very neat\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2t0U1dscHhNbEJPWWpKTmJEUnhNVGRsYW01bFJFRRAB","Ci9DQUlRQUNvZENodHljRjlvT25sS1RtbHljMHRDT1dSMWIybE9VR2xQUTJsMFVVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tOcE1qSkpZMGQzZWtaUVFXdHJkVWczWXpsSk0wRRAB"]},{"question":"Is Bigfoot Roofing & Construction responsive and quick?","answer":"Based on 46 reviews mentioning responsiveness & speed, 91.3% report positive experiences. Customers frequently mention \"responsive\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xRMU5EWk5hMnRtUW5wa1RWZFlVSGg1TUd4cFNYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tNeU0zaElibkJpYkhWclFUZFpOMFZpUkcxcmFGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t0U1dscHhNbEJPWWpKTmJEUnhNVGRsYW01bFJFRRAB"]},{"question":"Is Bigfoot Roofing & Construction effective at solving problems?","answer":"Based on 37 reviews mentioning problem resolution & effectiveness, 89.2% report positive experiences. Customers frequently mention \"taking care of my home\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2sxcU56UmxSMXAzVDBKQ1ZITXhla2Q2UjNSVWRFRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s5a05sUnBaSGN5VXpVNWFVWkNWRlJYZHpsSFFrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t3MU1IRkpXRVIxUVUxZldXNUJWMDA0TUVkT2RYYxAB"]},{"question":"Is Bigfoot Roofing & Construction easy to schedule with?","answer":"Based on 27 reviews mentioning scheduling & booking ease, 100% report positive experiences. Customers frequently mention \"easy to schedule\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tNeU0zaElibkJpYkhWclFUZFpOMFZpUkcxcmFGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t0U1dscHhNbEJPWWpKTmJEUnhNVGRsYW01bFJFRRAB","Ci9DQUlRQUNvZENodHljRjlvT2poSlZYQkJPRE5OU0ZsRVFuaGZOemhMWW10ZmVHYxAB"]},{"question":"Does Bigfoot Roofing & Construction handle roof replacement?","answer":"Roof Replacement appears in 123 of 224 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21scFEyVlhjbVZ2VW5CblpIWm5ibmhmUVdsTlNYYxAB","Ci9DQUlRQUNvZENodHljRjlvT25oQmRHTlpXblk1WkdaWWVYWTViRWxLWWt0aFNrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pOaFNXNWhiblF4VjI1VVExZHZXbmxyUW5wWWVrRRAB"]},{"question":"Does Bigfoot Roofing & Construction handle customer service?","answer":"Customer Service appears in 82 of 224 reviews, 98.8% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pKa1JHcG1iWFJQY2pGbE5XVnVNazV0T1d4TWMyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2w5RGJGTkZia1JoVEhCNFJHcFVTV2N4V2tkTmJWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xRMU5EWk5hMnRtUW5wa1RWZFlVSGg1TUd4cFNYYxAB"]},{"question":"Does Bigfoot Roofing & Construction handle professionalism & crew performance?","answer":"Professionalism & Crew Performance appears in 51 of 224 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2w5RGJGTkZia1JoVEhCNFJHcFVTV2N4V2tkTmJWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xGYVNtNXlOVFY1YmtsT2JWSkZPWFpTWkVkUGFGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s5a05sUnBaSGN5VXpVNWFVWkNWRlJYZHpsSFFrRRAB"]},{"question":"Does Bigfoot Roofing & Construction handle project management & scheduling?","answer":"Project Management & Scheduling appears in 30 of 224 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21scFEyVlhjbVZ2VW5CblpIWm5ibmhmUVdsTlNYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pOaFNXNWhiblF4VjI1VVExZHZXbmxyUW5wWWVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tNeU0zaElibkJpYkhWclFUZFpOMFZpUkcxcmFGRRAB"]},{"question":"Does Bigfoot Roofing & Construction handle workmanship quality?","answer":"Workmanship Quality appears in 22 of 224 reviews, 95.5% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2sxcU56UmxSMXAzVDBKQ1ZITXhla2Q2UjNSVWRFRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pKa1JHcG1iWFJQY2pGbE5XVnVNazV0T1d4TWMyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xGYVNtNXlOVFY1YmtsT2JWSkZPWFpTWkVkUGFGRRAB"]}],"summary":"Bigfoot Roofing & Construction in Jacksonville, FL has collected 224 customer reviews spanning from February 2013 through May 2026, with an overall positive sentiment rate of 96% and a sentiment score of 0.86. Negative reviews account for just 4% of the total, and no neutral reviews were recorded. Across the most frequently cited service aspects, the business performs consistently well. Professionalism and conduct was the most commonly mentioned aspect, appearing in 184 reviews at a 97.8% positive rate. Communication and updates earned a 98.2% positive rate across 113 mentions, while technical knowledge and expertise was rated positively in 96.1% of its 76 mentions. Punctuality received positive marks in 98.2% of 55 mentions, and courtesy and friendliness achieved a perfect 100% positive rate across 53 mentions. Pricing and value (51 mentions, 98% positive) and cleanliness and tidiness (50 mentions, 98% positive) were also frequently noted without significant complaints. Responsiveness and speed was cited in 46 reviews at a 91.3% positive rate, while problem resolution and effectiveness scored 89.2% positive across 37 mentions — both still well above the 70% threshold but representing the areas with the most relative criticism. Scheduling and booking ease earned a perfect 100% positive rating across 27 mentions. Among individual technicians, Lance is by far the most mentioned, appearing in 77 reviews with a perfect 5.0 average rating. Miguel (18 mentions, 5.0), John (15 mentions, 5.0), Kyle (12 mentions, 4.9), and Mikal (10 mentions, 5.0) also received strong individual recognition. On the services side, roof replacement is the dominant offering with 77 mentions and a 97.4% positive rate, followed by general roofing work (38 mentions, 100% positive), roof installation (18 mentions, 100% positive), and roof repair (15 mentions, 100% positive). Topic-level analysis of 123 reviews touching on roof replacement shows a 100% positive rate, as do customer service (98.8% positive across 82 reviews), professionalism and crew performance (51 reviews), project management and scheduling (30 reviews), and all remaining topic categories including insurance and storm damage support, cleanup, and specialty installations. Workmanship quality, cited in 22 reviews, carries a 95.5% positive rate, the only topic falling slightly below 100%. Review volume and sentiment have remained stable over the business's review history with no notable downward trend.","pull_quote":"Across 224 reviews spanning over a decade, Bigfoot Roofing & Construction holds a 96% positive sentiment rate, with technician Lance alone earning a perfect 5.0 rating across 77 mentions."}